Birthday Party Experience Lead

Urban Air; Huntington Beach (CA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Urban Air Huntington Beach is seeking a dedicated Party Coordinator to lead the birthday party department and act as the first point of contact for guests planning events. You will train staff, design party experiences, and manage operations to ensure flawless events.

In this role, you will drive guest satisfaction, mentor team members, and contribute to achieving revenue goals while maintaining a fun, safe environment for guests and staff alike.

Qualifications

• Responsible for managing the birthday party department and training staff.
• Strong verbal and written communication skills.
• Ability to design party experiences for groups.

Responsabilités

• Manage the birthday party department and train party staff.
• Serve as the first point of contact for guests for party planning.
• Sell party packages and follow up with guests to ensure expectations are exceeded.
• Ensure guest satisfaction and a safe, high-energy environment.
• Lead and mentor team members to hit goals and drive revenue.
• Adhere to safety standards and maintain a clean, organized workplace.

Connaissances

Communication

Organization

Mentoring

Guest satisfaction

Conflict resolution

Sales

Party operations

Outils

Party management system

Description du poste

Urban Air Huntington Beach is seeking a dedicated Party Coordinator to lead the birthday party department and act as the first point of contact for guests planning events. You will train staff, design party experiences, and manage operations to ensure flawless events.

In this role, you will drive guest satisfaction, mentor team members, and contribute to achieving revenue goals while maintaining a fun, safe environment for guests and staff alike.