Biotech Customer Concierge & Support Specialist

Twistbioscience

United States

On-site

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

Twist Bioscience in the San Francisco Bay Area is seeking passionate customer support representatives to deliver concierge-level support to a diverse customer base, including account managers, field scientists, and technical specialists. You will resolve product, service and order inquiries via email, chat and phone, identify root causes, and collaborate with teams to ensure customer satisfaction.

The role requires a bachelor’s degree in life sciences or related field, 1–2 years in biotech, 2+

Qualifications

Bachelor’s degree in life sciences or related field required.
2+ years customer-facing experience in biotech or related industry.
1–2 years work experience in biotech customer support or similar role.

Responsibilities

Respond to and resolve product, service and order inquiries via email, chat and phone, identify root causes and collaborate on solutions.
Process sales purchase orders and validate information for accuracy.
Provide information to help customers choose products and navigate the ecommerce site; explain order status.
Maintain proactive order updates with internal stakeholders and keep key accounts informed.