Biotech AI TAM — Customer Success & Solutions

Benchling, Inc.; San Francisco (CA); Hybrid; USD 93,000 - 126,000; Full time

Job summary

Benchling, Inc. is building a world‑class Customer Experience organization to drive adoption of our platform across a rapidly growing customer base.

The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post‑go‑live. In this hybrid, on‑site three days per week role, you will develop deep relationships with scientists and IT leads,

Qualifications

• 2+ years active Benchling experience required with hands-on familiarity and the ability to independently lead customer-facing Benchling engagements.
• BS or MSc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.

Responsibilities

• Develop and maintain deep relationships with customers across scientific, IT, and leadership stakeholders.
• Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts with minimal oversight.
• Proactively partner with customers, CX stakeholders, and sales to optimize Benchling usage and drive expansion.
• Identify and mitigate risks and issues impacting customer success (budget, scope, product gaps, adoption).
• Lead and execute projects including configuration, maintenance of customer Benchling tenant, and delivery of accelerators.

Skills

Benchling experience

Project management

Communication

Lab experience

SQL

API integration

Python

Education

BS or MSc in Life Sciences

Tools

LucidChart

Smartsheets

Jira

Certinia

Job description

Benchling, Inc. is building a world‑class Customer Experience organization to drive adoption of our platform across a rapidly growing customer base.

The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post‑go‑live. In this hybrid, on‑site three days per week role, you will develop deep relationships with scientists and IT leads,