Biostorage Client Success Coordinator

Cryoport-Systems; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cryogene, a leading biostorage facility, seeks a detail‑oriented administrative logistics support specialist to assist Client Services with daily account management, inventory control, and shipment coordination. You will help process receipts, data entry, and documentation while ensuring GDP compliance and cross‑team collaboration.

Responsibilities include handling routine inquiries, coordinating shipments, and assisting with quotes and reports.

Qualifications

• High school diploma or equivalent with relevant administrative, client service, logistics, laboratory, biorepository, or life sciences experience may be considered.
• Associate degree preferred.

Responsibilities

• Support Client Services Project Managers with assigned client accounts, projects, and daily service activities.
• Coordinate routine client requests and communications related to scheduling, inventory, receipts, withdrawals, packaging, and shipments; escalate concerns or issues to the appropriate Project Manager or management team member.
• Assist with receipt and inventory management of biological materials, including therapeutic drug products, data entry, relocation, retrieval, packaging, and logistics activities in accordance with standard operating procedures.
• Assist in organizing and coordinating shipments to external sites, including collection of required documentation and preparation of materials and related data for shipment in accordance with applicable procedures and IATA requirements.
• Process incoming materials for storage and verify required documentation is complete.
• Visually inspect materials for condition and data accuracy and perform accurate data entry into electronic tracking systems.
• Support responses to routine client inquiries, including inventory requests, shipment status, documentation requests, and scheduling needs.
• Assist with investigation and follow-up of shipment or inventory discrepancies under the direction of the Project Manager, supervisor, or management.
• Support incoming requests for quotes by gathering information and assisting with the quotation/RFP process; route requests to the appropriate Client Services Project Manager or management team member.
• Maintain ongoing inventory records, including documentation review, data entry, labeling, and inventory reconciliation activities as assigned.
• Assist Client Services Project Managers with project monitoring, status updates, client documentation, meeting preparation, and follow-up activities.
• Review records for completeness and adherence to Good Documentation Practices (GDP).
• Prepare and maintain reports, logs, electronic records, and support client documentation as assigned.
• Use temperature monitoring equipment in accordance with CryoGene procedures.
• Promptly report incidents, monitoring equipment failures, transport delays, discrepancies, or other concerns to the appropriate supervisor or CryoGene management.
• Comply with CryoGene quality systems, SOPs, safety requirements, and applicable training requirements.
• Support operational excellence and collaborate across Client Services, Operations, Quality, Accounting, and other functional teams.
• This position may require periodic evening work, as necessary, to support cryorepository operational quality and service standards.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Data entry

Microsoft Office

Documentation

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Office

Job description

Cryogene, a leading biostorage facility, seeks a detail‑oriented administrative logistics support specialist to assist Client Services with daily account management, inventory control, and shipment coordination. You will help process receipts, data entry, and documentation while ensuring GDP compliance and cross‑team collaboration.

Responsibilities include handling routine inquiries, coordinating shipments, and assisting with quotes and reports.