Biostorage Client Services Specialist

Cryogene, Inc; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Cryogene, Inc is a leading biostorage facility providing secure storage of biological specimens with advanced freezer technology and precise inventory controls. The team supports client service managers, handles routine requests, and ensures accurate data entry and documentation across shipments and storage.

The role involves coordinating shipments, processing receipts, and maintaining GDP-compliant records while collaborating with cross-functional teams to uphold quality and service standards.

Qualifications

• High school diploma or equivalent with relevant admin, client service, logistics, or life sciences experience may be considered.
• Associate degree preferred in a related field.

Responsibilities

• Support Client Services Project Managers with assigned client accounts, projects, and daily service activities.
• Coordinate routine client requests and communications related to scheduling, inventory, receipts, withdrawals, packaging, and shipments; elevate concerns or issues to the appropriate Project Manager or management team member.
• Assist with receipt and inventory management of biological materials, including therapeutic drug products, data entry, relocation, retrieval, packaging, and logistics activities in accordance with SOPs.

Skills

Communication

Customer service

Procedures compliance

GDP knowledge

MS Office

Organization

Attention to detail

Teamwork

Escalation

Safety awareness

Training & learning

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Cryogene, Inc is a leading biostorage facility providing secure storage of biological specimens with advanced freezer technology and precise inventory controls. The team supports client service managers, handles routine requests, and ensures accurate data entry and documentation across shipments and storage.

The role involves coordinating shipments, processing receipts, and maintaining GDP-compliant records while collaborating with cross-functional teams to uphold quality and service standards.