Biostorage Client Services Specialist

CRYOGENE; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cryogene seeks a detail‑oriented Client Services Project Coordinator to support managers with client accounts, scheduling, and inventory control. You will assist in receiving, storing, and tracking biological materials and oversee documentation accuracy.

Responsibilities include coordinating shipments, processing inquiries, and maintaining electronic records while adhering to GDP and CryoGene SOPs. Evening shifts may be required to ensure service standards.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in client services, project coordination, logistics, or biorepository operations preferred.
• Valid Driver’s License; may drive local deliveries as needed.
• Ability to multi-task, prioritize, and maintain accurate documentation.
• Excellent attention to detail and communication.

Responsibilities

• Support Client Services Project Managers with assigned client accounts and daily service activities.
• Coordinate routine client requests related to scheduling, inventory, receipts, withdrawals, and shipments.
• Assist with receipt and inventory management of biological materials and data entry.
• Coordinate shipments to external sites, including documentation and IATA requirements.
• Process incoming materials for storage and verify documentation.
• Enter data into electronic tracking systems and maintain inventory records.
• Assist with inquiries, quotes, and RFP processes; route to the appropriate manager.
• Maintain reports, logs, and support client documentation.
• Follow GDP and CryoGene SOPs; support cross-functional teams.
• Occasional evening work to support operations.

Skills

Communication

Customer service

Organization

Attention to detail

Multi-tasking

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Cryogene seeks a detail‑oriented Client Services Project Coordinator to support managers with client accounts, scheduling, and inventory control. You will assist in receiving, storing, and tracking biological materials and oversee documentation accuracy.

Responsibilities include coordinating shipments, processing inquiries, and maintaining electronic records while adhering to GDP and CryoGene SOPs. Evening shifts may be required to ensure service standards.