Biopharma Production Systems Specialist

Avantor; New Hampshire; Hybrid; USD 86,000 - 147,000; Full time

Job summary

Avantor is seeking a Biopharma Production Systems Specialist (BPSS) to support customers across the greater Boston/New England region and Canada. You will consult with customers, provide technical sales support, and drive business development for Biopharma Production hardware and consumables.

The role requires 5+ years in biopharma/manufacturing or related field, 1+ year in Sales, and up to 50% travel. Strong MS Office and CRM/BI skills are essential for pipeline management and strategic

Qualifications

• Minimum 5 years in biopharma manufacturing or supplying technical products to the biopharma industry or similar/relevant experience.
• Minimum 1 year in a Sales role.
• Full Driver’s license.
• Willingness and ability to travel to customer locations up to five days per week based on business and customer needs. Travel is expected to average ~50%.

Responsibilities

• Develop and execute territory and account-based sales strategies to drive growth for Avantor's Biopharma Production hardware platforms and consumables.
• Manage pipeline in CRM and BI tools, including opportunity strategy, proposals, demonstrations, and pricing.
• Generate new business through technical presentations and applications development to build credibility with end-users.
• Maintain post-sale relationships to enable long-term adoption of Biopharma Production hardware and consumables.
• Collaborate with Product Management and Marketing to define and monitor commercial product strategies.
• Support Sales Operations and Marketing with sales training and process improvements.
• Use CRM for accurate reporting, forecasting, and win/loss analysis; participate in special projects as needed.

Skills

Sales

Customer consult

Territory management

Biopharma know-how

MS Office

Presentation skills

CRM

Education

Bachelor's in life sciences

Masters (preferred)

Tools

CRM software

BI tools

Job description

The Opportunity

As a Biopharma Production Systems Specialist (BPSS) at Avantor, you will play a pivotal role in supporting customers as they work to bring life-changing therapies to patients. The BPSS is responsible for customer consultation, technical sales support, and business development activities for Avantor's Biopharma Production hardware platforms and associated consumables throughout the assigned territory. Systems Specialists partner closely with the regional Biopharma Production team to develop and execute territory and account-based strategies that drive growth and achieve business objectives. This is a remote, field-based role supporting customers throughout the greater Boston/New England region and Canada, as the key markets within the territory. Due to the territory coverage, candidates may reside anywhere within the New England region, with the ability to travel regularly throughout the assigned geography. Travel is expected to be approximately 50%. This position is aligned to the Biopharma Production Business Unit and reports directly to the Regional Director of Biopharma Production Sales.

Education

• Bachelor’s degree in Biology, Chemistry, Engineering or relevant life/sciences concentration(s); Masters degree is a plus.

Experience

• Minimum 5 years in biopharmaceutical manufacturing or supplying technical products to the biopharma industry or similar/relevant experience.
• Minimum 1 year in a Sales role.
• Full Driver’s license.
• Willingness and ability to travel to customer locations up to five days per week based on business and customer needs. Travel is expected to average approximately 50% of the time, with occasional international travel as business needs require.

Collaboration Tool

Strong knowledge of MS Office applications (PowerPoint, Excel, and Word).

Preferred Qualifications

• 6-8 years experience in biopharmaceutical manufacturing or supplying technical products to the biopharma industry.
• 3 years in a Sales role.

How you will thrive and create an impact

The BPSS is viewed by both the company and customers as a technical expert in the production of biologics (e.g. Upstream manufacture, Downstream manufacture and Fill & Finish). They should have strong written and verbal communication skills and excel in establishing, maintaining, and growing business relationships with customers. They will actively lead initiatives with their colleagues to identify, develop, and close new business opportunities for their assigned regional Biopharma Product Sales team.

• Sales Strategy - Create and execute effective territory and account-based strategies to accelerate pipeline development and establish new customers to exceed territory business goals for hardware platforms and associated consumables.
• Pipeline Management - Take a leading role in the management of pipeline opportunities following the qualification stage by using our CRM platform and associated business intelligence (BI) tools. Key responsibilities include customer consultation and requirements gathering, opportunity strategy and proposal creation, presentation of Avantor value proposition, execution of technical product demonstration and negotiation of final contract terms and pricing.
• New Business Generation - Raise regional awareness through the support of opportunity nurturing and promotional activities such as technical presentations and applications development to establish credibility with technical end-users.
• Relationship Management - Ensure post-sale customer satisfaction and maintenance of a network of successful users to encourage long-term adoption of Biopharma Production Hardware and associated consumables. Play a role in customer relationship mapping to identify end-users of our products and systems.
• Product Strategy - Partner closely with Product Management and Strategic Marketing to define commercial product strategies and help monitor the success of these strategies using available CRM and BI tools.
• Sales Team Effectiveness - Foster an environment of continuous learning and information sharing across the team. Support Sales Operations and Strategic Marketing to develop and deliver sales training.
• Sales Process Administration - Use CRM system for consistent reporting and information exchange. Closely track the sales cycle, competitive position, forecasted sales and win/loss results to support business insights and sales strategy refinement.
• Dynamic Support – Participate in or lead other special projects or duties as assigned.

Knowledge, Skills and Abilities (Those necessary to perform the job competently)

• Goal-oriented, self-motivated team player capable of handling multiple priorities simultaneously.
• Innovative mindset and ability to form effective growth strategies.
• Ability to be flexible in a fast-changing environment and work effectively under pressure.
• Comfortable navigating within a matrix to ensure projects are established, maintained and executed in an efficient manner.
• Strong public speaking and presentation abilities, particularly for complex subject matter.
• Excellent communication skills; both verbal and written English.
• Strong demonstration of collaboration across all functions and levels within an organization.

#LI-Remote Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Pay Transparency

The expected pre-tax pay for this position is, $86,250.00 - $146,912.50 This reflects base salary. This position is subject to incentive compensation, where the expected pre-tax Target Cash Opportunity (“TCO”) for this position is based on the achieved sales and in the amount/range of, $123,250.00 - $209,875.00. Actual pay may differ depending on relevant factors such as prior experience and eligible geographic location. TCO is defined as Base Salary + Target Sales Incentive (Sales Incentive eligible role only).

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy

We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.