Biomedical Technician 1 - Roanoke, VA

GE HealthCare; Virginia (MN); On-site; USD 51,200 - 76,800; Full time

Benefits offered by this job

Relocation assistance

Medical, dental, vision benefits

401(k) plan

Paid time off

Job summary

GE HealthCare in Roanoke, VA is seeking a Biomedical Equipment Technician to respond to service calls, diagnose, repair and perform planned maintenance on basic biomedical equipment. The role emphasizes customer satisfaction through service excellence in a hospital setting.

Under supervision you will support and document actions, maintain tools and spares, and participate in on‑call coverage as needed. Relocation assistance and a comprehensive benefits package are available.

Qualifications

• Engineering degree or equivalent; or military education; or GE Internship / Externship program; or HS Diploma with 2+ years servicing equipment.
• Ability to explain technical issues to customers clearly.

Responsibilities

• Evaluate and repair basic biomedical equipment; perform PM and safety inspections.
• Assist more experienced technicians on basic/complex repairs.
• Communicate effectively with teammates and customers.
• Follow GE policies, procedures and document actions.
• Maintain customer relations and ensure satisfaction.
• Work as part of a local team to cover accounts in the area.
• Be prepared to share on‑call responsibility.

Skills

Analytical skills

Communication skills

Education

Engineering degree or equivalent

Job description

Job Description Summary

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Drives customer satisfaction through service excellence in Roanoke, VA.

Responsibilities

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and support business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, be able to share on‑call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
• Location: Roanoke, VA

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above, and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Willingness to be available "after hours" or work a rotating on‑call schedule, including weekends, for critical issues and coverage as necessary.
• Quality‑Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented accurately and timely. Ensure all test equipment is tracked and 100% calibrated on time.

Pay range: $51,200.00–$76,800.00 annually. Additional compensation may be earned through performance‑based incentive compensation. GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with company contribution, life, disability, and accident insurance, and tuition reimbursement. Relocation assistance is available.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).