Biomedical Field Service Engineer I (Travel Required)

Draeger, Inc.; Columbus (OH); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

Draeger, Inc. is seeking a BioMed Field Service Engineer I to support customer sites in Columbus, OH. The role installs, maintains, recalls, and repairs limited modalities and models, with supervision and a focus on customer satisfaction and compliance with procedures.

The successful candidate will perform preventive maintenance, diagnostics, installations, and service order documentation, while traveling to customer sites and meeting KPI targets. Associates in electronics or equivalent required.

Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Previous technical Field or Service Center experience; medical device experience preferred.
• Strong customer communication skills.
• Computer networking experience preferred.

Responsibilities

• Provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites.
• Functions semi-independently with regular guidance and oversight.
• Drives customer satisfaction through achievement of key service metrics and professional engagement with customers and stakeholders.
• Compliantly follows company procedures and manages assigned company assets, including vehicle, inventory, and test equipment.
• Performs preventative maintenance and recall service for assigned models. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs semi-routine nonfunctioning devices to OEM standards for assigned models.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly and utilize technical documentation and diagnostic tools.
• Commonly achieves assigned KPIs while adhering to all operational procedures and work instructions.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Work at varying locations, travel as required, and adjust work hours, including non standard business hours, to meet customer and business needs.
• Performs other duties as needed and assigned.

Skills

Customer communication

Independent work

Technical diagnostics

Education

Associates in Electronics

Tools

Microsoft Office

Job description

Draeger, Inc. is seeking a BioMed Field Service Engineer I to support customer sites in Columbus, OH. The role installs, maintains, recalls, and repairs limited modalities and models, with supervision and a focus on customer satisfaction and compliance with procedures.

The successful candidate will perform preventive maintenance, diagnostics, installations, and service order documentation, while traveling to customer sites and meeting KPI targets. Associates in electronics or equivalent required.