BioMed Field Service Engineer I - Columbus, OH

Draeger, Inc.; Columbus (OH); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

Draeger, Inc. is seeking a BioMed Field Service Engineer I to support customer sites in Columbus, OH. The role installs, maintains, recalls, and repairs limited modalities and models, with supervision and a focus on customer satisfaction and compliance with procedures.

The successful candidate will perform preventive maintenance, diagnostics, installations, and service order documentation, while traveling to customer sites and meeting KPI targets. Associates in electronics or equivalent required.

Qualifications

• Associates in Electronics or related discipline or equivalent combination of education and experience.
• Previous technical Field or Service Center experience; medical device experience preferred.
• Strong customer communication skills.
• Computer networking experience preferred.

Responsibilities

• Provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites.
• Functions semi-independently with regular guidance and oversight.
• Drives customer satisfaction through achievement of key service metrics and professional engagement with customers and stakeholders.
• Compliantly follows company procedures and manages assigned company assets, including vehicle, inventory, and test equipment.
• Performs preventative maintenance and recall service for assigned models. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs semi-routine nonfunctioning devices to OEM standards for assigned models.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly and utilize technical documentation and diagnostic tools.
• Commonly achieves assigned KPIs while adhering to all operational procedures and work instructions.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities.
• Work at varying locations, travel as required, and adjust work hours, including non standard business hours, to meet customer and business needs.
• Performs other duties as needed and assigned.

Skills

Customer communication

Independent work

Technical diagnostics

Education

Associates in Electronics

Tools

Microsoft Office

Job description

BioMed Field Service Engineer I - Columbus, OH

• Business Unit:Draeger, Inc., Job-ID:1360
• Location: Columbus
• Function:Service
• Work Location:Field Service
• Employment Type:Permanent

The Job Responsibilities

Provides installation, maintenance, recall, and repair support for limited modalities and models at customer sites. Functions semi-independently with regular guidance and oversight. Drives customer satisfaction through achievement of key service metrics and professional engagement with customers and stakeholders. Compliantly follows company procedures and manages assigned company assets, including vehicle, inventory, and test equipment.

• Performs preventative maintenance and recall service for assigned models. Performs work independently with occasional outside support.
• Diagnoses, evaluates, calibrates, and repairs semi-routine nonfunctioning devices to OEM standards for assigned models. Performs work semi-independently with moderate outside support.
• Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in most instances.
• Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Drager customers.
• Commonly achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards.
• Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensures timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements.
• Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner.
• Work at varying locations, travel as required, and adjust work hours, including non standard business hours, to meet customer and business needs.
• Performs other duties as needed and assigned.

Your Qualifications

Education: Associates in Electronics or related discipline or equivalent combination of education and experience.

Related Experience

• Previous technical Field or Service Center experience. Medical device experience preferred.
• Experience working independently while reaching assigned goals.
• Strong customer communication skills.
• Computer networking experience preferred.

Special Competencies or Certifications

• Effective communicator with internal and external customers.
• Able to interpret technical documentation to diagnose and resolve equipment issues.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Location: The position is based in the field and must have the ability to travel frequently by car via valid driver's license, air or other modes of transportation as needed.

Attentiveness & Memory: The ability to focus on details, recall/retain information.

Sociability: The ability to work together with others and in a team atmosphere while displaying civility, cordiality, friendliness, empathy, etc.

Communication: The ability to comprehend and express oral and written communication

Quantitative Thinking: The ability to think critically and/or mathematically, in context of disciplinary situations to provide a solution or solve a problem.

Reasoning/Decision-Making: The ability to combine pieces of information and/or general rules to produce answers or decisions.

Work with Stress: The ability to work in a challenging environment with varying amounts of individual responsibilities, conflict resolution, redirected priorities, etc.

Sitting/Visual Acuity: Time is also spent in meetings and sitting, extended periods in front of computer terminal or shop desk in a smoke-free environment Lifting: Must be able to lift equipment which can weigh in excess of 25 pounds.

Drager Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Who we are

We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life".

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.