Biomedical Equipment Technician (Regular)

Firma de Reclutamiento en PR; San Juan (PR); On-site; USD 25,000 - 30,000; Full time

Job summary

Firma de Reclutamiento en PR seeks a capable Biomedical Equipment Repair Technician to diagnose, calibrate, and repair laboratory and biomedical gear, in San Juan, PR. You will handle onsite and remote service calls, document activities, and support operations with equipment transport and demonstrations.

Requires a degree in Computer Science, Information Systems, or biomedical repair, plus 1 year in customer service and at least 1 year in technical service or repair.

Qualifications

• Bachelor’s degree or Associate degree in related field per requirements.
• Experience in customer service and technical service or repair for at least 1 year.
• Driver’s license and passport with travel availability.

Responsibilities

• Perform diagnostics, preventive maintenance, calibration, certification, and repair of laboratory and biomedical equipment.
• Assist with equipment installations, removals, repairs, and technical service calls onsite and remotely.
• Provide first-level customer support by phone to identify and resolve equipment issues.
• Document service activities, generate reports, and manage service tickets in Salesforce and other systems.
• Maintain inventory and control of equipment, tools, and parts in workshop and storage areas.
• Monitor equipment performance with remote monitoring systems and stay updated on manuals.
• Support operational activities including equipment transportation, training setups, conferences, demonstrations, and events.
• Ensure safety, decontamination, quality, and customer service standards while collaborating with internal teams.

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Associate Degree in Biomedical Equipment Repair or equivalent

Tools

Salesforce

MS Office

Job description

• San Juan, PR
• $20.00 per hour

Salary:

$20.00 per hour

Responsibilities

• Perform diagnostics, preventive maintenance, calibration, certification, and repair of laboratory and biomedical equipment.
• Assist with equipment installations, removals, repairs, and technical service calls both onsite and remotely.
• Provide first-level customer support by phone and communicate effectively to identify and resolve equipment issues.
• Document service activities, generate reports, and manage service tickets through Salesforce and other tracking systems.
• Maintain accurate inventory and control of equipment, tools, and parts within the workshop and storage areas.
• Monitor equipment performance using remote monitoring systems and stay updated on product changes and technical manuals.
• Support operational activities including equipment transportation, training setups, conferences, demonstrations, and company events.
• Ensure compliance with safety, decontamination, quality, and customer service standards while working collaboratively with internal teams.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field; or Associate Degree in Biomedical Equipment Repair or equivalent technical discipline.
• Minimum of one (1) year of experience in customer service and at least one (1) year performing technical service or equipment repair functions.
• Valid driver’s license and valid passport with availability to travel within and outside Puerto Rico.
• Strong knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Fully bilingual (English and Spanish) with excellent verbal and written communication skills.
• Strong troubleshooting, organizational, multitasking, and problem-solving abilities with attention to detail.
• Ability to work independently, manage priorities, and perform effectively under pressure in fast-paced environments.
• Availability to work overtime, weekends, holidays, and flexible schedules as business needs require, with strong interpersonal and customer service skills.

Equal Employment Opportunity Employer.