Biomedical Engineer Clinical Specialist

Brainlab, Inc.; McAllen (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Competitive compensation package

Business casual environment

Job summary

A leading healthcare technology firm in Texas seeks an on-site consultant to provide guidance and support during surgical procedures, enhancing the efficiency of medical products. The ideal candidate holds a B.S. in Biomedical Engineering or a related field and has 1-3 years of technical support experience. Responsibilities include training hospital staff, managing product issues, and collaborating with clinical teams. Competitive compensation and benefits are provided.

Qualifications

• 1-3 years minimum experience in a technical support role, preferably in healthcare.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures and medical terminology preferred.

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel.
• Manage installation base and analyze product issues.
• Educate/train hospital personnel on IGS products.

Skills

Technical support

Problem-solving

Communication

Sales experience

Customer liaison

Education

B.S. in Biomedical Engineering or similar

Tools

Salesforce

Microsoft Office

Job description

Overview

Brainlab IGS role providing on-site consulting and guidance to physicians and Operating Room personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.

Responsibilities include on-site support, installation base management, issue analysis, product improvement input, case coverage, utilization driving, escalation handling, staff education, training program development, client liaison, revenue-related activities, collaboration with cross-functional teams, representation at meetings/tradeshows, staying current with Brainlab and competitive products, contributing to team content, maintaining Salesforce records, and completing continuing education and product certification.

Salary Range: 65,000–85,000 per year. Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned at Brainlab’s discretion.

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned accounts via Salesforce through detailed analysis and application of critical thinking via technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage and support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customers, assessing satisfaction and usage levels, and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and R&D projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g., clinical knowledge transfer, best practices, interesting cases).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing, or similar required.
• 1-3 years minimum experience in a technical support role, preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.
• Ability to travel as needed.

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit Brainlab at the website address without hyperlinks: brainlab.com.

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. To review the EEO Law Poster, please refer to official EEO resources.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].