Biomedical Engineer (Clinical Specialist)

Brainlab; Lewiston (ID); On-site; USD 70,000 - 80,000; Full time

Job summary

Brainlab in Lewiston, ID is seeking an on-site clinical consultant to support physicians and OR staff with Brainlab IGS products and services. You will manage installs, analyze product issues via Salesforce, and educate hospital personnel on advanced surgical workflows.

Role includes driving utilization, supporting Go Live launches, and collaborating with the Application Consultant to grow revenue while maintaining certification and ongoing education.

Qualifications

• Provide on-site consulting to physicians and OR staff during surgery.
• Manage install base including 3rd party integrations.
• Analyze and resolve Brainlab system issues via Salesforce.
• Educate hospital staff on Image Guided Surgery products.
• Train hospital staff and develop in-house training programs.
• Act as primary customer liaison and assess satisfaction.
• Collaborate with Application Consultant to drive revenue.
• Maintain Salesforce documentation of hours.
• Attend IGS Continuing Education and maintain product certification.

Responsibilities

• Provide clinical coverage for Complex Cases and Go Live launches.
• Drive customer utilization through unique workflows.
• Escalate regional clinical issues.
• Direct Radiology staff in pre-surgery scans.
• Attend meetings and trade shows to demonstrate IGS products.
• Keep abreast of Brainlab developments through training and research.
• Collaborate with regional team for content for calls.

Skills

Salesforce expertise

Clinical training

Radiology guidance

Problem solving

Customer relations

Tools

Salesforce CRM

Job description

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Salary range 70-80k.

Notwithstanding the foregoing, nothing in this job description alters your at-will employment status.

Additional duties may be assigned in the discretion of Brainlab.