Biomedical Engineer (Clinical Specialist)

Brainlab; Cleveland (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Brainlab is seeking a Biomedical Engineer (Clinical Specialist) in the United States to join our Support department. This full-time role requires providing on-site clinical consultation to physicians and OR staff, resolving system issues, and driving product utilization across assigned accounts.

You will maintain installations, participate in go-live launches, and deliver targeted training to hospital staff. Salary range is USD 65,000–75,000 per year, with a comprehensive benefits package.

Responsibilities

• Provide on-site consulting to physicians and OR staff to optimize Brainlab product usage during surgery.
• Manage and maintain install base, incl. basic 3rd party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned accounts via Salesforce.
• Contribute to quality improvements by recommending product modifications.
• Provide clinical case coverage and support for complex cases and Go‑Live launches.
• Drive customer utilization through unique workflows and special applications.
• Serve as escalation point for clinical regional issues.
• Direct and assist Radiology staff with pre-surgery scans.
• Educate and train staff on Image Guided Surgery products and services.
• Develop and conduct training programs enabling in-house training.
• Act as primary customer liaison, assess satisfaction, and provide recommendations.
• Collaborate with Application Consultant to increase revenue from parts, upgrades and renewals.
• Collaborate with cross-functional teams on market initiatives, demos, and R&D projects.
• Attend meetings and trade shows to demonstrate IGS products.
• Stay informed on Brainlab and competitive IGS products.
• Collaborate to provide regular content for team calls and meetings.
• Maintain Salesforce documentation of all working hours.
• Attend annual IGS Continuing Education and maintain product certification.

Job description

Biomedical Engineer (Clinical Specialist)

• Full-time
• Department: Support
• Compensation: USD 65000 - USD 75000 - yearly

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Join and grow with us.

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case setups, etc.).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Salary range 65-75k.

Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at:www.brainlab.com

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify.

Click here for more information.Click here to also review the EEO Law Poster.

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