Biomedical Engineer Clinical Specialist

Brainlab, Inc.; Lewiston (ID); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life Insurance

401k with match

Paid time off

Job summary

Brainlab, Inc. seeks an on-site Clinical Field Consultant to support physicians and OR staff in maximizing Image Guided Surgery product usage. You will evaluate options during surgery, resolve system issues via Salesforce, and contribute to quality improvements.

You will manage installs, 3rd party integrations, and training programs for hospital teams. A BS in Biomedical or related field and 1–3 years in technical healthcare support are required, plus 1–2 years sales experience preferred.

Qualifications

• BS in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider.
• 1-2 years minimum sales experience with healthcare company preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Responsibilities

• Provide on-site consulting to physicians and OR staff during surgery to maximize Brainlab product usage.
• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems via Salesforce with detailed analysis.
• Utilize engineering expertise to contribute to quality improvement via recommendations.
• Provide clinical case coverage and go-live support for complex cases.
• Drive customer utilization through unique workflows and applications.
• Act as escalation point for clinical regional issues.
• Educate/train hospital staff on the use of IGS products and services.
• Develop and conduct training programs for in-house staff.
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education and maintain product certification competency.
• Collaborate with regional teams on content for team calls/meetings.
• Attend meetings and trade shows to demonstrate IGS products and services.

Skills

Biomedical Engineering

Clinical Engineering

Surgical Procedures

Sales Experience

MS Office

Customer Training

Technical Support

Education

B.S. in Biomedical Engineering or related field

Tools

Salesforce

Job description

Job Description

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Salary range 65-75k.

Notwithstanding the foregoing, nothing in this job description alters your at-will employment status. Additional duties may be assigned in the discretion of Brainlab.

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider.
• 1-2 years minimum sales experience with healthcare company preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Additional Information

• In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Compensation

$65,000-$65,000 per year

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].