Biomed Field Service Engineer II - LA Territory

Drägerwerk AG & Co. KGaA; Los Angeles (CA); Vor Ort; USD 45.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

On-site gym and parking

Zusammenfassung

Draeger, Inc. is seeking a Biomed Field Service Engineer II to support the Los Angeles area. This field-based role requires residency in the territory and offers a company vehicle with personal use. You will install, maintain, recall, and repair a broad range of modalities at customer sites.

You will work independently with limited oversight, driving service quality and customer satisfaction while documenting work and managing assets. Travel and nonstandard hours are required as needed.

Qualifikationen

• Must have a valid driver’s license and acceptable driving record.
• Experience working independently while reaching assigned goals.
• Computer networking experience is preferred.
• Able to review service history and device log data to achieve repairs.
• Effective communicator with internal and external customers.
• Proficient with Microsoft Office and other business systems.
• Works independently and manages multiple priorities.
• Customer focused with a strong learning orientation.
• Demonstrates effective planning and execution skills.

Aufgaben

• Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
• Operates with a high degree of independence and minimal oversight.
• Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders.
• Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment.
• Performs preventative maintenance and recall service for all models within the territory.
• Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
• Installs new medical devices, demo units and loaners per OEM standards.
• Leverages available technology to manage service orders and document work promptly.
• Consistently achieves assigned KPIs while adhering to procedures and quality requirements.
• Maintains accountability for assets and reports damage or maintenance needs.

Kenntnisse

Driver's license

Networking

Microsoft Office

Independent work

Customer service

Ausbildung

Associates in Electronics or related discipline

Jobbeschreibung

Draeger, Inc. is seeking a Biomed Field Service Engineer II to support the Los Angeles area. This field-based role requires residency in the territory and offers a company vehicle with personal use. You will install, maintain, recall, and repair a broad range of modalities at customer sites.

You will work independently with limited oversight, driving service quality and customer satisfaction while documenting work and managing assets. Travel and nonstandard hours are required as needed.