Bingo General Manager

Muckleshoot Bingo; Auburn (WA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

401k match

Bonus opportunities

Food & beverage discount

Paid time off

FSA

Wellness program

Awards program

Work-life balance

Growth opportunities

Job summary

Muckleshoot Bingo is seeking a seasoned General Manager to oversee operations of the MIB property, including Live Bingo, VGDs, F&B, and guest services. You will drive financial performance, team culture, and continuous improvement within the MCR/MIB governance structure.

You will align enterprise strategy to property plans, report to CEO/COO and tribal leadership, and lead a cross-functional team to deliver exceptional guest experiences while maintaining regulatory compliance.

Qualifications

• Bachelor’s degree is required; extensive leadership and governance experience preferred.
• 7+ years of senior-level gaming management including budgeting and financial analysis.
• 3+ years in an executive role within a large, high-volume gaming operation.
• Must obtain and maintain all gaming licenses and certifications required for the role.

Responsibilities

• Provide executive property leadership for MIB and oversee day-to-day operations within delegated authority.
• Translate enterprise strategy into property-level plans, goals, and execution standards.
• Own property performance including revenue, EBITDA, labor, and guest metrics.
• Prepare accurate financial and performance reporting for leadership and tribal authorities.
• Lead hiring, performance management, and succession planning in partnership with HR.

Skills

Leadership

Budgeting

Financial reporting

Education

Bachelor’s degree in business administration, finance, or related field

Job description

Do you want to "Hit the Career Jackpot"!? At Muckleshoot Indian Bingo, our number one core value is FUN! We have an amazing team and a benefits package that is impossible to find anywhere else!

BENEFITS

• Health, Dental, Vision, & other ancillary insurances fully paid for the employee!
• 401k w/ match and annual contributions
• Bonus Opportunities twice annually
• 25% Food & Beverage employee discount
• Paid Vacation, Sick, Holidays, COVID-19, bereavement, and many others
• Flexible Spending Account (FSA)
• Wellness program
• Achievement Awards
• Work/Life Balance, consistent/flexible schedules
• Opportunity for growth within the organization

WHO YOU ARE:

You are a friendly, energetic, team player that isresponsible for the overall leadership, day-to-day operation, financial performance, guest experience, Team Member culture, and continuous improvement of Muckleshoot Indian Bingo (MIB). The General Manager provides operational leadership for MIB’s core property operations, including Live Bingo, Video Gaming Device Operations, Food & Beverage, Marketing Guest Services, and other assigned operating departments. The General Manager works collaboratively with Muckleshoot Casino Resort (MCR) executive and enterprise functional leadership to ensure MIB has the resources and support needed to achieve financial, operational, regulatory, human resources, and organizational objectives. The position is accountable for overall MIB property performance while preserving MIB’s distinct brand, culture, identity, community role, and longstanding guest relationships within the established MCR/MIB governance structure.

WHAT YOU WILL DO:

• Provides executive property leadership for MIB and manages day-to-day operations within the authority delegated by the CEO and in accordance with applicable Tribal Council directives, Muckleshoot Tribal Gaming Commission requirements, National Indian Gaming Commission requirements, approved policies, procedures, internal controls, budgets, and enterprise standards.
• Ensures Tribal Council directives applicable to MIB are executed and provides timely, accurate reporting through the established CEO/COO governance structure; participates in Tribal Council, Gaming Advisory Board, or other governance meetings as requested.
• Translates enterprise strategy and approved MIB objectives into property-level operating plans, priorities, measurable goals, and execution standards.
• Owns MIB property performance, including revenue, operating income/EBITDA, labor productivity, expense management, budget performance, guest metrics, and other approved key performance indicators.
• Works with Finance and other enterprise functions to prepare accurate financial, operational, and performance reporting for the CEO/COO and Tribal leadership as required.
• Reviews operating, financial, guest, workforce, and market results with MIB and MCR leadership and initiates corrective actions, business optimization, and performance-improvement plans when needed.
• Leads property communication and change-management efforts so MIB Team Members understand approved organizational, policy, and operational changes, including the business rationale, expectations, timelines, and accountability.
• Partners with the MCR Chief Marketing Officer and leads the MIB Marketing team to establish MIB-specific marketing priorities and plans, protect the distinct Bingo brand and guest base, and execute approved advertising, promotions, player development, and communication strategies.
• Exercises purchasing and expenditure authority within approved delegation-of-authority limits and budget; partners with Finance, Strategic Sourcing, Facilities, IT, Gaming, Support Operations and other functional owners for purchases requiring enterprise review or approval.
• Leads and develops the MIB property management team and participates in hiring, performance management, discipline, compensation, succession, and organizational decisions in partnership with Human Resources and applicable MCR functional executives, consistent with approved policies and delegated authority.
• Exercises or delegates signatory authority only within approved enterprise and property-level authorization limits.
• Performs other duties as assigned by the CEO and supports enterprise priorities affecting MIB.
• Serves as the primary property leader and business partner between MIB operations and MCR enterprise functions. Establishes MIB business priorities and operational needs, works collaboratively with the appropriate enterprise executives to coordinate resources and support, monitors the effectiveness of services provided to the property, and escalates unresolved issues through the established CEO/COO governance structure.
• Identifies and advances revenue-generating, expense-reduction, labor-efficiency, guest-experience, and operational-improvement opportunities; ensures initiatives are supported by measurable impact, ownership, target dates, and follow-up.
• Maintains a strong focus on the performance and competitiveness of Live Bingo and Video Gaming Devices (VGDs), including product mix, utilization, guest demand, service standards, and capital/reinvestment needs, in partnership with the appropriate gaming executives.
• Protects MIB's distinct brand, culture, community role and loyal guest relationships while leveraging the resources, expertise, systems, and scale of MCR.
• Builds leadership capability and succession depth within MIB; establishes clear expectations, accountability, cross-functional teamwork, and consistent performance standards for managers and supervisors.
• Escalates material operational, financial, regulatory, employee, guest, or reputational risks promptly through the established CEO/COO governance process and ensures corrective actions are tracked to completion.
• Performs other job-related duties as assigned.

WHAT YOU BRING:

• Bachelor’s degree in business administration, finance, or related field required. Extensive (+10 years) Director of Gaming experience may be considered in lieu of college degree requirements.
• Seven (7) years of senior-level gaming management experience in purchasing, budgeting, financial reporting, expense analysis, cost-benefit analysis, and financial statement interpretation required.
• Three (3) years’ experience at an executive-level position in a large, high-volume, multi-unit gaming operation required.
• Must obtain and maintain all gaming licenses and certifications required for the position, including the applicable Class IIIA gaming license.

WHO WE ARE:

Since we first opened on January 21, 1985, Muckleshoot Bingo has helped the Muckleshoot Indian Tribe launch a period of economic prosperity. We have grown from our humble beginnings as a small bingo tent located where our sister property Muckleshoot Casino now stands, into a state-of-the-art 55,000 square foot entertainment space, boasting two floors with over 1,000 bingo seats and over 500 of the hottest Vegas-style slot machines, and annually employ over 200 people from across the greater Auburn area.

Muckleshoot Indian Bingo is an Equal Opportunity Employer but does practice Tribal Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation, or any other non-merit-based factors.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras. Work in bingo operations and/or internal or external environments occasionally. Muckleshoot Bingo is a smoking environment. Exposure to secondhand smoke, moderate to high noise levels, bright lights, and fluctuating temperatures/weather conditions are common.

This Posting is not inclusive of all expected qualifications and expectations of this position. The Job Description is available for your review in the Muckleshoot Bingo Human Resources office.