Bingo Cashier & Guest Services Specialist

Oneida Hotel; Green Bay (WI); Vor Ort; USD 21.000 - 32.000; Vollzeit

Zusammenfassung

Oneida Casino in Green Bay, WI, is seeking a Bingo Operations associate who delivers outstanding guest service while processing cash transactions and selling papers and electronics. You will issue bingo cards, maintain accurate sales logs, and issue payouts for winning cards as part of a fast-paced team.

Shifts include evenings and weekends with competitive wage of $15.45 per hour plus tips averaging $3–$5 per hour, plus tiered shift differentials.

Qualifikationen

• Knowledge of bingo games and operations.
• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Knowledge of public relations and customer service.
• Skill in problem solving and sound decision-making.
• Skill in Bingo Operations and applicable laws, rules and regulations for Bingo operation.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability and knowledge of cash handling to include count money and supplies accurately to customers in a continuous fast paced environment.
• Ability to represent the organization in a professional manner, building respect and confidence.
• Ability to demonstrate outstanding guest service at all times.
• Ability to multitask job responsibilities.
• Ability to communicate, read, write clearly and concisely in English and apply mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Must adhere to confidentiality and pass background checks.

Aufgaben

• Provide excellent customer service for all internal and external customers of the Bingo operations at all times and in all activities. Maintain effective relationships with customers and provide solutions for concerns.
• Develop, maintain, and facilitate effective relationships and communications with Gaming personnel and internal/external customers; attend department meetings.
• Inform supervisor of recommendations to improve customer service systems or activities.
• Ensure compliance with all regulatory requirements and audit standards; adhere to all laws and practices.
• Cash in/out customers and maintain cash/cash equivalents; issue bingo cards and payout winnings.
• Provide information about games, promotions, and up-sell bingo supplies.
• Inventory and reconcile supplies; complete daily paymaster paperwork and revenues reconciliation.
• Comply with Title 31 rules; collect information for W-2G forms for large payouts.

Kenntnisse

Bingo operations

Customer service

Public relations

Problem solving

Multitasking

Cash handling

English communication

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Excel

Access

PowerPoint

Jobbeschreibung

Oneida Casino in Green Bay, WI, is seeking a Bingo Operations associate who delivers outstanding guest service while processing cash transactions and selling papers and electronics. You will issue bingo cards, maintain accurate sales logs, and issue payouts for winning cards as part of a fast-paced team.

Shifts include evenings and weekends with competitive wage of $15.45 per hour plus tips averaging $3–$5 per hour, plus tiered shift differentials.