BIN Sponsorship Operations Leader (Hybrid/Remote)

Huntington Bancshares, Inc.; Atlanta (GA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a Head of BIN Sponsorship Operations to lead and optimize the end-to-end support for sponsorship clients, from origination to onboarding and growth.

You will coordinate Account Management, Product, Onboarding, and Support while aligning with Risk and Compliance to drive revenue and client satisfaction. The role demands strategic leadership, deep payments knowledge, and a track record of scaling processes across multiple internal teams, with strong communication

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Minimum of 12 years of proven success in an operational leadership role, specifically in banking or payments, targeting mid-market or enterprise firms.
• Strong knowledge of merchant acquiring, payment facilitation, and settlement.

Responsibilities

• Lead and develop the Account Management team, whose members serve as the bank's primary points of contact for assigned BIN Sponsorship clients across servicing needs, relationship coordination, issue resolution, and growth opportunities.
• Establish consistent account-management practices, service standards, escalation pathways, and relationship plans that strengthen client satisfaction, retention, and responsible growth.
• Lead the Product and Onboarding team responsible for coordinating client due diligence, internal approval, implementation readiness, onboarding, and launch activities.
• Drive efficient, well-controlled processes across due diligence, approval, contracting, onboarding, and ongoing client lifecycle management in partnership with Risk, Compliance, Legal, Operations, Technology, Finance, and other stakeholders.
• Maintain visibility into the business development pipeline, onboarding portfolio, client service performance, growth opportunities, risks, dependencies, and capacity needs; provide clear reporting and recommendations to the General Manager.
• Streamline operating processes and procedures related to our clients, to ensure disciplined handoffs, clear accountability, and a consistent client experience throughout the lifecycle.
• Partner with Product Leadership to translate the business strategy into operating plans and execution priorities
• Identify and implement process, technology, governance, and staffing improvements that increase scalability, control effectiveness, and operating efficiency.
• Represent BIN Sponsorship operations in client and internal governance forums, escalating material issues and decisions to the General Manager and appropriate control partners.
• Represent the bank at client meetings, industry forums, conferences, and speaking engagements to strengthen client relationships, maintain market visibility, and enhance the bank’s reputation.
• Perform other duties and projects as assigned.

Skills

Relationship management

Go-to-market strategy

Leadership

Payment solutions

Process improvement

Cross-functional collaboration

Executive communication

Sales targets

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Huntington Bancshares, Inc. seeks a Head of BIN Sponsorship Operations to lead and optimize the end-to-end support for sponsorship clients, from origination to onboarding and growth.

You will coordinate Account Management, Product, Onboarding, and Support while aligning with Risk and Compliance to drive revenue and client satisfaction. The role demands strategic leadership, deep payments knowledge, and a track record of scaling processes across multiple internal teams, with strong communication