Biltmore House Security Officer - Flex

Biltmore; Asheville (NC); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

On-site health clinic

Housing or childcare assistance

40% off estate retail & dining

Free tickets based on hours worked

Job summary

Biltmore Estate is seeking an entry-level Security Officer 1 to help protect guests, staff, assets, and property while delivering world-class guest service. Duties include supporting security operations across assignments with a professional, service-oriented approach.

The position offers flexible part-time hours (20–29 hours per week) with typical shifts 8am–6pm or 1pm–11pm. Starting pay is $17.09 per hour, based on qualifications and experience above the minimum.

Qualifications

• High school diploma required.
• AED/CPR/First Aid certification preferred or obtainable.

Responsibilities

• Provide guest, employee, and vendor assistance in a courteous manner.
• Deliver security and emergency response services for assigned locations and events.
• Maintain access control for collections, secured buildings, and restricted areas.
• Monitor areas for safety or security concerns and respond to incidents.

Skills

Guest services

Security operations

Interpersonal communication

Report writing

AED/CPR/First Aid

Driver's license

Education

High school diploma

AED/CPR/First Aid certification

Job description

Job Description

The starting pay range for this position begins at $17.09/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Security Officers at the entry level of Security Officer 1 are responsible for ensuring the safety and security of guests, employees, company assets, and property while supporting Biltmore Estate's world-class guest service experience. Duties may vary depending on assignment or location and require a professional, service-oriented approach to security operations.

Flex

A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Schedule can vary but is generally 8am-6pm, or 1pm-11pm.

Benefits Include

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees


• Year-round access to the estate gardens and grounds and 40% off estate retail & dining


• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)


• Free tickets based on hours worked


• And much more!

Requirements

• Must be at least 19 years of age and have a valid driver’s license.


• High school diploma required. Related training or certifications helpful. Must have or be able to obtain AED, CPR and First Aid certification.


• At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. The ideal candidate will have had prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service.


• Demonstrated commitment to delivering world class internal/external guest service.


• Excellent interpersonal and communication skills (written and verbal). Ability to write and complete reports in standard English. Knowledge of second language helpful.


• Ability to properly evaluate situations and exercise good judgment is essential.


• Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations in a professional manner consistent.


• Works effectively both independently and as part of a dynamic guest service team.


• Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.


• Ability to prioritize work, multi-task, and adapt accordingly.


• Keen attention to detail.

Physical Requirements

This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon the successful completion of this examination.

• The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.


• The incumbent will be required to stand/walk for extended periods of time.


• The incumbent will be required to physically assist guests and employees as needed.


• The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.


• The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.


• Must have a valid NC Driver's License with clean driving record & be at least 19 years of age


• Must be able to look at computer screens for an extended period of time.

Essential Job Duties

• Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner


• Delivering security and emergency response services for assigned locations and events


• Supporting the safety and operational needs of staff, guests, and vendors across the estate


• Maintaining access control for collections, secured buildings, restricted areas, and other company property and assets


• Monitoring assigned areas to identify and address potential safety or security concerns


• Responding appropriately to incidents, emergencies, and requests for assistance


• Upholding company policies, procedures, and safety standards at all times


• Providing general support and assistance to leadership, the Security Department, and the company as needed


• Security Officer 1 personnel are expected to demonstrate professionalism, strong communication skills, situational awareness, and a commitment to exceptional guest service in a dynamic hospitality environment.