Gate Security Officer - Reserve

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

Biltmore Estate is seeking a Gate Security Officer to help safeguard guests, employees, assets and property while delivering world-class guest service. Starting pay is $17.09 per hour, with shift differentials for 2nd and 3rd shifts and up to 20 hours per week.

Responsibilities include monitoring estate access, enforcing entrance policies with courtesy, documenting events, handling emergencies, assisting guests, and operating screening devices.

Qualifications

• High school diploma required; AED, CPR, and First Aid certifications helpful
• Minimum 1 year experience in guest services, safety, or security preferred
• Commitment to delivering world-class guest service
• Professional appearance and communication skills (written and verbal)
• Knowledge of a second language is helpful
• Ability to write and complete reports in Word, Excel, and Outlook
• Ability to evaluate situations and exercise good judgment
• Self-starter with problem-solving skills
• Ability to work independently and in a team
• Willingness to quickly learn Biltmore's systems and protocols

Responsibilities

• Be familiar with the Biltmore Estate and access/key control procedures
• Operate ticket scanning device and enforce entrance policies courteously
• Document security incidents and write reports per protocols
• Respond to emergencies and weather events with appropriate procedures
• Be the first point of contact for guests in a warm, hospitable manner
• Work around heavy traffic and large crowds daily
• Operate security screening devices such as walk-through portals or handheld scanners

Skills

Guest service

Professional appearance

Communication skills

Problem-solving

Multitasking

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description Job Description: Starting pay for this position is $17.09/hour; additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements. Biltmore Estate Gate Security Officers are responsible for ensuring the safety and security of guests, employees, assets, and property, and will support and contribute to the world‑class guest service experience that Biltmore offers. Duties may vary according to assignment/location, and may include: monitoring and movement of traffic to/from the estate and assisting in a professional and hospitable manner; security and emergency response services for assigned location(s); support for staff, guests, and vendors; and access control for historic buildings, secured sites/buildings/locations, and other property and assets. In addition, Security Officers will provide general assistance and support for leadership, the department, and the company as required.

Reserve: a position working up to 20 hours per week (between 40-999 hours per year). Schedules can vary. 1st, 2nd, and 3rd shift openings may be available and receive a shift differential. ($1.25/hr for 2nd shift and $2.00/hr for 3rd). Weekend and evening scheduling availability are required for this position.

Essential Job Duties:

• 1. Be thoroughly familiar with the Biltmore Estate and grounds, including adjacent areas, and access/key control procedures; familiar with emergency protocols.
• 2. Be able to operate a ticket scanning device and enforce entrance policies in a courteous, hospitable, and restrained manner.
• 3. Accurately document events that impact security and safety. Will be responsible for writing and completing reports according to protocols with accuracy.
• 4. The officer must be able to respond appropriately to other threats, such as severe weather changes, fire hazards, etc., and the procedures to be used during emergencies.
• 5. Act as a first point of contact for guests in a warm, hospitable manner.
• 6. Work in and around heavy traffic and large crowds daily.
• 7. Operate a Security screening device, such as a walk‑through portal or a hand‑held screening device.

Qualifications:

• 1. High school diploma required. Related training or certifications are helpful. Must have or be able to obtain AED, CPR, and First Aid, Crowd Management certifications.
• 2. At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. Prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service is preferred.
• 3. Commitment to delivering world‑class internal/external guest service.
• 4. The ability to demonstrate a professional and polished appearance as well as successfully maintain professional communication skills (written and verbal). Knowledge of a second language is helpful.
• 5. Demonstrated ability to write and complete reports in Microsoft Word, Excel, and Outlook.
• 6. The ability to properly evaluate situations and exercise good judgment is essential.
• 7. Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations professionally and consistently.
• 8. Works effectively both independently and as part of a dynamic guest service team.
• 9. Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.
• 10. Ability to prioritize work, multitask, and adapt to change accordingly.
• 11. Keen attention to detail; ability to retain large amounts of information.
• 12. Must be a self‑starter and have strong problem‑solving skills.

Physical Requirements:

• 1. The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.
• 2. The incumbent will be required to stand/walk for extended periods.
• 3. The incumbent will be required to physically assist guests and employees as needed.
• 4. The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.
• 5. The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.
• 6. Must be at least 18 years of age and have a valid driver’s license.
• 7. Must be able to look at computer screens for an extended period of time.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt‑inspired legacy of hospitality. We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.