Billing Training Architect: Elevate Customer Care

IKS Health; Coppell (TX); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Healthcare

401k

Paid time off

Job summary

IKS Health is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of training programs for customer service representatives supporting inbound patient billing and invoice inquiries. This role ensures employees are equipped to provide exceptional service, resolve billing concerns accurately, and deliver a positive patient experience.

The position requires collaboration with Operations, Human Resources, and Leadership to identify skill gaps and

Qualifications

• Bachelor’s Degree or equivalent years of work experience required.
• 5-7 years’ experience in a project management, mentor or lead role.
• 5-7 years’ experience in training (virtual experience preferred).
• Experience developing learning activities and content.
• Experience working directly with internal and external partners.
• Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices.
• Expert multi-tasker and able to handle impromptu changes in direction.

Responsibilities

• Develop onboarding, refresher, and upskilling programs for call center representatives.
• Create training materials, job aids, SOPs, and learning content.
• Partner with Operations, Human Resources, and Leadership teams to identify skill gaps and implement targeted training solutions.
• Monitor training effectiveness through assessments, quality scores, and performance metrics.
• Lead and develop trainers while fostering a culture of continuous learning.
• Ensure compliance with HIPAA, organizational policies, and client requirements.
• Identify opportunities to improve learning throughout agent lifecycle
• Collaborate closely with internal and external customers
• Ability to work independently and meet deadlines.

Skills

Project management

Mentor/lead experience

Training design

Communication

Multi-tasking

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Salesforce

Reporting

Job description

IKS Health is seeking an experienced Training Manager to lead the design, delivery, and continuous improvement of training programs for customer service representatives supporting inbound patient billing and invoice inquiries. This role ensures employees are equipped to provide exceptional service, resolve billing concerns accurately, and deliver a positive patient experience.

The position requires collaboration with Operations, Human Resources, and Leadership to identify skill gaps and