Billing & Call Center Training Manager (On-site)

IKS Health; Coppell (TX); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Healthcare

401k

Paid time off

Job summary

IKS Health is seeking an experienced Training Manager to design, deliver, and continuously improve training programs for customer service representatives handling inbound patient billing and invoice inquiries.

This role ensures staff are equipped to provide exceptional service, resolve billing concerns accurately, and deliver a positive patient experience. On-site work in Coppell, TX with a focus on HIPAA compliance and cross-functional collaboration.

Qualifications

• Bachelor's degree or equivalent years of work experience required.
• 5-7 years' experience in a project management, mentor or lead role.
• 5-7 years' experience in training (virtual experience preferred).
• Experience developing learning activities and content.

Responsibilities

• Develop onboarding, refresher, and upskilling programs for call center representatives.
• Create training materials, job aids, SOPs, and learning content.
• Partner with Operations, HR, and Leadership to identify skill gaps and implement solutions.
• Monitor training effectiveness through assessments and performance metrics.
• Lead trainers and ensure compliance with HIPAA and client requirements.

Skills

Project management

Mentorship/leadership

Training delivery

Education

Bachelor's degree or equivalent

Tools

MS Office

Salesforce

Job description

IKS Health is seeking an experienced Training Manager to design, deliver, and continuously improve training programs for customer service representatives handling inbound patient billing and invoice inquiries.

This role ensures staff are equipped to provide exceptional service, resolve billing concerns accurately, and deliver a positive patient experience. On-site work in Coppell, TX with a focus on HIPAA compliance and cross-functional collaboration.