Billing Technician - Utility Billing

Brunswick County

Bolivia (NC)

On-site

USD 38,000 - 52,000

Full time

5 days ago

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Job summary

Brunswick County is seeking a Billing Technician in Bolivia, NC to join our Utility Billing team. The role involves clerical work in the utility software system related to water and sewer billing, including preparing bills, maintaining customer accounts, entering readings, and processing monthly and final bills.

We value accuracy, initiative, and strong data entry skills as you handle inquiries, adjustments, and reports, reporting to the Billing Supervisor.

Qualifications

Associate’s degree in accounting, business management, or related field AND 1–2 years of experience in customer service and billing.
OR any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities.

Responsibilities

Preparing bills.
Maintaining customer accounts.
Entering and verifying meter readings.
Creating meter-related work orders.
Processing monthly and final bills.
Posting charges and issuing refunds.
Answering customer questions.
Reviewing problem accounts and making approved billing adjustments.
Preparing reports
Answering phones and handling routine requests for information.

Skills

Data entry

Customer service

Attention to detail

Education

Associate's degree in accounting, business management, or related field

Job description

About Us

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.

Careers

At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.

About Us

Careers

About This Opportunity

Brunswick County is currently accepting applications for a Billing Technician to join our Utility Billing Team. The Billing Technician performs clerical work in the utility software system related to water and sewer utility billing for Public Utilities. Work includes:

Preparing bills.
Maintaining customer accounts.
Entering and verifying meter readings.
Creating meter-related work orders.
Processing monthly and final bills.
Posting charges and issuing refunds.
Answering customer questions.
Reviewing problem accounts and making approved billing adjustments.
Preparing reports
Answering phones and handling routine requests for information.

The Billing Technician must exercise independent judgment when analyzing billing discrepancies, proposing appropriate adjustments, prioritizing customer inquiries, and addressing unusual account or billing situations in accordance with established policies and procedures. This position requires strong data entry, initiative, and attention to detail while demonstrating tact and courtesy when working with customers. The Billing Technician reports to the Billing Supervisor.

Location & Work Schedule

Brunswick County Utility Billing is located at 3769 Old Ocean Highway, Bolivia, NC 28422. The office is open Monday through Friday from 8:30am - 5:00pm.

Education and Experience

Associate’s degree in accounting, business management, or related field AND one (1) to two (2) years of experience in customer service and billing; OR any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities.

Physical Requirements

Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time.

Additional Information

Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.
Reasonable accommodations may be provided to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact us to discuss your needs.
Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.
All positions with Brunswick County require a valid driver's license and candidates must be current on Brunswick County taxes. Offers of employment are contingent upon successful completion of a pre-employment background check and drug screening. For positions requiring work with children, selected candidates will be required to submit fingerprints to the North Carolina State Bureau of Investigation (NCSBI) for a pre-employment criminal history record check in accordance with G.S. 153A-94.2(b).

Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit https://www.brunswickcountync.gov/benefits to see more detailed information on benefits.

Brunswick County Offers The Following Benefits