Billing Support Specialist

ADP, Inc.; Tigard (OR); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Employee Discount

Job summary

AFC Urgent Care Clinics in Tigard, Oregon seeks a dependable Billing Associate to join the Revenue Cycle team at headquarters. This entry-level role focuses on WCOMP claim submission, posting payments, and handling patient billing inquiries.

The role operates on-site Monday through Friday, with training provided for those new to medical billing.

Ideal candidates are organized, detail-oriented, and eager to grow into a Billing Specialist over time.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and data entry accuracy.
• Professional and empathetic phone and written communication skills.
• Ability to follow established processes and handle repetitive tasks.
• Basic computer skills including Google Workspace.
• Ability to work on-site at Tigard, OR headquarters.

Responsibilities

• Print and mail WCOMP claims per payer requirements.
• Submit electronic WCOMP claims via clearinghouse/portals.
• Mail HCFA claims, statements, and supporting documents.
• Verify submissions and flag errors for follow-up.
• Post ERAs and patient payments into the PM system.
• Post manual checks and balance batches per EOBs.
• Process refunds according to policy.
• Handle billing mail and patient statements.
• Maintain HIPAA-compliant billing files.
• Provide clerical support including data entry and updates.
• Assist with WCOMP A/R and basic status checks.

Skills

Attention to detail

Data entry

Professional communication

Process adherence

HIPAA compliance

Google Workspace

Education

High school diploma or equivalent

Tools

Google Workspace

Practice management system

EHR system

Job description

Job Type: Full-Time | Non-Exempt Pay: $20.00 – $24.00 per hour

Location: Tigard, OR (On-Site)

Department: Billing / Revenue Cycle Reports To: Revenue Cycle Manager

POSITION SUMMARY

AFC Urgent Care Clinics is seeking a dependable and detail-oriented Billing Associate to join our internal Revenue Cycle team at our headquarters in Tigard, Oregon. This is an entry-level position well suited to a candidate who is organized, comfortable with routine daily tasks, and interested in building a career in medical billing.

The Billing Associate provides day-to-day administrative and clerical support to the billing department, with a primary focus on Workers' Compensation (WCOMP) claim submission, payment posting, outgoing mail, and patient billing inquiries. This role works under the direction of the Revenue Cycle Manager and alongside our Billing Specialists, who handle the more complex denial, appeal, and A/R resolution work. Prior medical billing experience is helpful but not required — we will train the right candidate.

This position is based on-site at our Tigard, OR headquarters, Monday through Friday.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Print paper Workers' Compensation (WCOMP) claims and prepare them for mailing in accordance with payer and office requirements.
• Submit electronic WCOMP claims through the clearinghouse and/or applicable payer portals.
• Sort, assemble, and mail paper HCFA (CMS-1500) claims, itemized statements, and supporting documentation.
• Confirm claims are submitted timely and flag any submission errors or rejections to the Billing Specialist for follow-up.
• Payment Posting
  • Post Electronic Remittance Advices (ERAs) accurately and timely into the practice management (PM) system.
  • Post manual/paper checks according to their EOBs, and patient payments, ensuring all batches are balanced and correctly applied to patient accounts.
  • Escalate posting discrepancies, unapplied payments, and balancing issues to the Billing Specialist.
  • Process patient and payer refunds in accordance with company policy and turn refund requests around promptly.
• Mail & Office Administration
  • Process all incoming and outgoing billing department mail, including sorting, scanning, and distribution.
  • Prepare and mail patient statements, refund checks, records requests, and other outgoing office correspondence.
  • Maintain billing files, documentation, and supplies in an organized and HIPAA-compliant manner.
  • Perform general clerical support for the billing team, including scanning, filing, data entry, and spreadsheet updates.
• General
  • Assist the Billing Specialists with WCOMP A/R and claims tasks as assigned, including basic claim status checks and gathering documentation for appeals.
  • Document all account activity and patient contacts thoroughly in the PM system.
  • Participate in team meetings, training sessions, and process improvement initiatives.
  • Perform other related duties as assigned by the Revenue Cycle Manager.

QUALIFICATIONS

Required

• High school diploma or equivalent.
• Strong attention to detail and accuracy, particularly with numbers and data entry.
• Professional and empathetic phone and written communication skills.
• Ability to follow established processes consistently and manage repetitive daily tasks reliably.
• Basic computer proficiency, including Google Workspace (Google Docs, Google Sheets, Gmail).
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Ability to reliably commute to and work on-site at our Tigard, OR headquarters.

Preferred

• 6 months to 2 years of experience in a medical office, billing, or administrative support role.
• Exposure to Workers' Compensation billing, claim submission, or payment posting.
• Familiarity with a practice management or EHR system.
• Experience with payer portals such as Availity, OneHealthPort, Medicare, Oregon Medicaid (OHA), or Washington Medicaid (Apple Health).
• Customer service or call center experience.

Education

High school diploma or equivalent required. No college degree or billing certification required; reliability, accuracy, and a willingness to learn are valued above formal credentials.

KNOWLEDGE, SKILLS & ABILITIES

Organized, methodical, and comfortable working through high-volume routine tasks without losing accuracy.

Willingness to ask questions and escal

A collaborative, team-first attitude with the ability to adapt in a growing clinic environment.

Consistent, reliable attendance and a professional demeanor.

Interest in learning medical billing fundamentals, with opportunity to grow into a Billing Specialist role over time.

COMPENSATION & BENEFITS

Pay Rate: $20.00 – $24.00 per hour, commensurate with experience.

• Medical Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Employee Discount

WORK ENVIRONMENT & SCHEDULE

Location: On-site at AFC Urgent Care Clinics headquarters, Tigard, OR.

Schedule: Full-time, Monday through Friday. Standard business hours.

Physical Requirements: Primarily sedentary role involving extended periods of computer use, phone communication, and document handling. Regular filing, mail processing, and light physical tasks.

EQUAL OPPORTUNITY EMPLOYMENT

AFC Urgent Care Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Note to Applicants

Note to Applicants: This position does not involve medical coding, and no prior billing certification is required. If you are organized, dependable, and looking to start a career in medical billing and revenue cycle, we encourage you to apply.