Billing & Support Operations Engineer

ASM Research, An Accenture Federal Services Company; Denver (CO); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to support daily workflows by handling billing email requests, performing database research, assisting with environment testing, and delivering customer support across multiple systems.

The role emphasizes end-to-end customer care, monitoring batch processing issues, researching service problems, logging interactions, and collaborating with technical teams to validate

Qualifications

• High School Diploma or GED.
• 2-5 years of related experience in Customer Service or public relations.
• Excellent customer service and strong written/verbal communication.
• Ability to research and interpret data across multiple systems.
• Experience with billing operations and handling email-based requests.
• Familiarity with testing environments or QA tasks is a plus.

Responsibilities

• Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service.
• Reviews, processes, and responds to billing-related emails and service requests.
• Logs cases for phone, email, or web chat communications.
• Researches and analyzes customer service issues to provide information and solutions.
• Collaborates with technical teams to support testing in non-production environments.
• Handle inbound customer contacts through phone, chat, and ticketing systems.
• Maintain accurate records of customer interactions and research findings.
• Identify process issues and elevate appropriately for resolution or improvement.
• Follow documented processes and update knowledge articles.

Skills

Customer service

Billing operations

Technical support

Communication skills

Analytical skills

Attention to detail

Multitasking

Data research

Independent work

Team collaboration

Education

High School Diploma or GED

Tools

CRM systems

Ticketing systems

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to support daily workflows by handling billing email requests, performing database research, assisting with environment testing, and delivering customer support across multiple systems.

The role emphasizes end-to-end customer care, monitoring batch processing issues, researching service problems, logging interactions, and collaborating with technical teams to validate