Billing Specialist II

CAI Cox Automotive Corp Svcs., LLC; Indiana; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Flexible schedule

Job summary

Cox Automotive is hiring a Billing Specialist II to support invoicing and billing operations. The role involves converting repair orders into invoices, collaborating with technicians, and ensuring accurate billing using standard times and VMRS codes.

The position offers an hourly base rate of $20.10–$30.10, with potential additional compensation. Remote work is allowed with residency in the designated region, based in the USA.

Qualifications

• HS Diploma or GED and 3 years in a related field.
• Proficient with MS Office and emails.
• Strong written, verbal and phone communication and customer service.
• Experience with Mitchell One or similar estimating systems.

Responsibilities

• Create invoices from repair orders and submit to customers for approval or payment.
• Prepare repair orders describing symptoms and required repairs based on technician input.
• Verify correct VMRS codes and ensure billing hours align with standard repair times.

Skills

Communication

MS Office

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Mitchell One

Job description

Billing Specialist II

Company Cox Automotive – USA. Job Family Group Finance. Job Profile Billing Specialist II. Management Level Individual Contributor. Flexible Work Option: Can work remotely but need to live in the specified city, state, or region. Travel % No Work Shift Day.

Compensation: Hourly base pay rate is $20.10 – $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description: Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light medium, and heavy‑duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call‑center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Billing Specialist II.

Duties & Responsibilities

As a Billing Specialist II, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.

Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system. Verify technicians have selected correct VMRS code related to repairs made and billing hours are in‑line with standard repair times. Prepare actual invoice off created RO by applying customer specific rates and mark‑ups. Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided. Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices. Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers. Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues. Gather necessary paperwork and upload into system for records.

Requirements

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field. Proficient with Mitchell One or similar estimating systems. Strong communication (written, verbal and phone) and customer service skills. Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices. Has a sense of urgency daily; is action oriented; acting with a minimum of planning. Existing knowledge of standard repair times (SRT) for common services. Experience in service writing is preferred. Works well independently but also effective within team environment. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Maintains professional but friendly demeanor. Demonstrates strong interpersonal and customer service skills. Communicates clearly and effectively. Pays close attention to detail. Exhibit’s ability to remain calm and polite when dealing with frustrated customers and/or technicians.

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender (including transgender and gender identity), physical or mental disability, veteran status, genetic information or ethnicity or citizenship, and any other characteristic protected by law. EOE, including disability/vets.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Our Culture

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.