Billing Specialist - Dedicated Accounts

Davita Inc.; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a skilled account manager to oversee high-value customer accounts in Baltimore. The role involves invoicing, collections, customer service, and requires strong communication skills. With a focus on enterprise-level accounts, this opportunity offers chances for professional growth within an inclusive environment.

Benefits

Comprehensive medical benefits

401(k) with match

Tuition reimbursement

Paid time off and holidays

Qualifications

• 3-5 years of experience in accounting, collections, or specialized billing.
• High level of customer service skills and ability to manage enterprise accounts.

Responsibilities

• Manage high-profile Enterprise Accounts with balances from $5M to $10M.
• Utilize web portals for invoice creation and collections.
• Provide high-level professional customer service.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Salesforce

Get Paid

Job description

At WillScot (NASDAQ WSC), our 4,000+ employees are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we offer opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving a wide range of customers across all industries from 240+ locations in the United States, Canada, and Mexico.

Our values are our foundation. We strive to diversify our teams to ensure we have the best and brightest talent. We are deeply committed to creating an inclusive and equitable workplace where everyone can contribute while being their authentic selves. For more about WillScot and who we are, click here. Build your future with us!

About the Job:

This role is responsible for managing high-level customer accounts with special needs, including invoicing, collections, and customer service.

What You'll Be Doing:

• Manage high-profile, high-volume, or classified Enterprise Accounts with balances from $5M to over $10M:
• Utilize web-based customer portals for invoice creation, submission, and resolution; reconcile both simple and complex accounts
• Update customer records for accurate invoicing
• Create manual invoices as needed based on customer requirements

• Use Get Paid, email, or calls to collect on past due balances:
• Maintain balances at or below the team’s delinquency goal

• Provide high-level professional customer service and escalate issues to branches and/or management when necessary:
• Serve as escalation point for other Special Billing Reps if needed

• Generate custom reporting, summary invoices, and follow-up as required

• Participate in regular meetings with customers and/or Enterprise/Key Account Sales teams:
• Provide up-to-date account information, including delinquency and payment status

Note: May serve as escalation for other reps.

Education and Qualifications:

• High School Diploma/GED required; Bachelor’s Degree preferred
• 3-5 years of experience in accounting, collections, or specialized billing

Skills & Systems:

• Excellent verbal and written communication, professional demeanor, attention to detail, multitasking skills
• Preferred experience with Salesforce and Get Paid

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential. Duties outside normal responsibilities may be assigned as needed.

All regular WillScot positions offer comprehensive benefits including medical, dental, vision, disability, life insurance, paid time off, holidays, tuition reimbursement, and 401(k) with match. Additional variable pay opportunities may be available. More information can be found here.

WillScot is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind and embrace a variety of backgrounds, experiences, and skills to strengthen our teams.