Billing Specialist - Dedicated Accounts

Mobile Mini; Baltimore (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated accounts manager to oversee high-value customer accounts. This role involves invoicing, collections, and providing exceptional customer service to ensure client satisfaction. The ideal candidate will have strong communication skills and a keen attention to detail, capable of managing multiple tasks efficiently. Join a company that values diversity and offers generous benefits, including medical, dental, and retirement plans. This is an exciting opportunity to grow within a supportive team environment and make a meaningful impact on customer relationships.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401(k) with match

Qualifications

• 3-5 years of experience in accounting, collections, or specialized billing.
• Strong communication and multi-tasking skills are essential.

Responsibilities

• Manage high profile customer accounts and ensure accurate invoicing.
• Provide professional customer service and resolve account issues.

Skills

Excellent communication skills

Attention to detail

Ability to multi-task

Education

High School Diploma/GED

Bachelor Degree

Tools

Salesforce

Get Paid

Job description

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

This job is responsible for handling high level customer accounts with special needs, invoicing, collections and customer service.

WHAT YOU'LL BE DOING:

• Manage high profile, high volume or classified as Enterprise Accounts carrying a balance from $5M to greater than a $10M value:
  • Use web-based customer portals for invoice creation, submission and resolution; reconcile both non complex and complex accounts
    • Update customer records for accurate invoicing
    • Create manual invoices as necessary based on customer
  • Using Get Paid, email or call customers, as necessary, to collect on past due balances
    • Consistently maintain balance at specified team delinquency goal or below
  • Provide high level professional customer service to customers and escalate accounts to branches and/or management when issues arise
    • May serve as escalation rep for other Special Billing Reps if needed
  • Provide unique reporting, summary invoices and follow up as needed
  • Attend regular meetings with customers and/or Enterprise/Key Account Sales teams
    • Provide accurate up to date account information including delinquency, payment updates, etc.
• May serve as escalation for other reps

EDUCATION AND QUALIFICATIONS:

Required Education and Experience:

• Minimum Required Education level: High School Diploma/GED
• Preferred Education Level: Bachelor Degree
• Years of related experience: 3-5 years of prior accounting, collections and/or specialized billing

Skills & Systems:

• Required Skills: Excellent communication skills (verbal and written); professional demeanor; attention to detail; ability to multi task with efficiency and accuracy
• Preferred Skills: Salesforce and Get Paid experience preferred

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be foundhere.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!