Billing Specialist

Nextlink Internet; Hudson Oaks (TX); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discounts

Job summary

Nextlink Internet in Hudson Oaks, Texas is seeking a Billing Specialist to support customers with billing questions, payment processing, and account inquiries. You will resolve discrepancies, document activity, and collaborate with teams in a fast-paced environment.

Ideal candidates show strong attention to detail, a customer-first mindset, and experience in billing, collections, or accounting. This role offers growth within a company focused on reliable service.

Qualifications

• Experience in billing, collections, or related accounting fields.
• Strong MS Office skills, especially Excel, Outlook, Word.
• Call center or high-volume customer environment a plus.

Responsibilities

• Deliver professional customer experience on billing inquiries.
• Handle inbound calls, emails, and chats about billing and accounts.
• Process payments and assist with collections in a respectful way.
• Maintain accurate account documentation and ensure QA standards.

Skills

Customer service

Billing

Collections

Accounting

Tools

Microsoft Office

Job description

Company OverviewWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.Please attach a resume to your application.Pay: $18.00 per hourAbout the Role:We’re looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you’ll be the go-to resource for customers with billing questions, account inquiries, and payment support—helping resolve issues quickly while delivering a great customer experience.If you’re someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.What You’ll Do:Deliver a positive, professional customer experience on every interactionHandle inbound calls, emails, and chats related to billing and account inquiriesResolve billing discrepancies quickly and accuratelyProcess payments and assist with collections in a respectful, customer-friendly mannerMaintain accurate account documentation and follow established processesMeet performance expectations including attendance and quality standards (85%+ QA score)Collaborate with team members and support cross-functional needs as requiredWhat We’re Looking For:Strong customer service mindset with excellent communication skillsAbility to stay organized and manage multiple tasks efficientlyComfortable working in a fast-paced, team-oriented environmentHigh attention to detail and problem-solving abilitySelf-motivated with the ability to work independentlyAdaptable and open to changeQualifications:Previous experience in billing, collections, accounting, or a related field preferredProficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)Experience in a call center or high-volume customer environment is a plusWork Environment:Office-based role with moderate noise levelsHigh interaction with customers and internal teamsBenefits401(k) with company matchHealth, dental, and vision insuranceLife insurancePaid time offEmployee discountsWhy Join Nextlink?At Nextlink, we value professionalism, accountability, and teamwork. We’re committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience.Equal Opportunity EmployerNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.Drug-Free WorkplaceNextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees.Affirmative Action (AAP/EEO Statement):Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free Workplace:Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.