Billing Specialist

Well Care Health; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Well Care Health is seeking a Billing Specialist to manage home health billing for various payers and oversee accounts receivable from admission through balance satisfaction.

The role requires strong Excel/Word skills, accurate data entry, and clear communication to ensure timely, correct claims submission and patient billing support.

Qualifications

• High school diploma required; an associate degree in business is a plus.

Responsibilities

• Process home health billing for multiple payers.
• Manage accounts receivable from admission to balance satisfaction.
• Follow up on denied claims and handle collections.
• Process payments and light typing/correspondence.
• Maintain organized patient billing files and EMR notes.
• Provide accurate and timely billing to ensure workflow efficiency.

Skills

Word

Excel

Outlook

Typing 30 wpm

Customer service

Teamwork

Communication

Education

High school diploma

AS in business related curriculum helpful

Tools

Word

Excel

Outlook

Job description

The Billing Specialist works under the supervision of the Revenue Cycle Director. The primary functions of this position are to process home health billing for multiple payers, manages accounts receivable from admission to satisfaction of balance due, ensure follow-up of denied claims, collections, payment processing and perform other billing functions to aide in the smooth flow of work in the billing department. Performs other duties as assigned.

PRIMARY JOB DUTIES

1. Ensures accurate billing for all Medicare, Medicaid, Commercial insurance and private pay claims depending on assigned payers.
2. Follows up on delinquent accounts.
3. Maintains patient billing files, EMR billing notes and light typing/correspondence.
4. Organizes and performs work effectively and efficiently.
5. Maintains and promotes customer satisfaction.
6. Effectively demonstrates the mission, vision and values of the Agency on a daily basis.

JOB SPECIFICATIONS

1. Education: High school diploma. AS in business related curriculum helpful.
2. Licensure / Certifications: None
3. Experience: Two years of experience in business office, preferably medical office, required. Home Health experience preferred.
4. Essential Technical/Motor Skills: Working knowledge of Word, Excel, Outlook, typing of 30 wpm, basic technical or medical knowledge of home health billing requirements. Advanced customer service skills to respond with simple answers.
5. Interpersonal Skills: Teamwork and communication skills essential. Must communicate precisely, verbally and in writing.
6. Essential Physical Requirements: Long periods of sitting or standing, walking, lifting and carrying files, reaching, stooping, long periods of data entry.
7. Essential Mental Abilities: Ability to concentrate with large volumes of data entry, handle pressure of deadlines, good judgment, ability to follow procedures, ability to work independently. Ability to work in fast paced environment. Must have excellent organizational skills and mathematical aptitude. Able to research and resolve problems independently before referring to supervision.
8. Essential Sensory Requirements: Visual acuity, touch, hearing
9. Exposure to Hazards: Office environment, toner for office machines, high pitch of printers.
10. Hours of Work: 40 hour week, Monday - Friday. Overtime may be required during peak workloads or increase in volume.

For over 38 years, our unwavering commitment to our patients and employees has driven our success, and we take pride in the legacy we’ve built together. As a family-owned and operated organization, we have brought together over 650 skilled and compassionate professionals dedicated to providing exceptional home health and hospice care to patients and families across the Carolinas.

Our mission is straightforward and inspiring: Keeping our Communities Healthy, Happy, and at Home!

In response to the growing healthcare needs in our region, we are looking for experienced healthcare professionals to join our expanding team. This is a unique and exciting career opportunity - the chance to make a significant impact. We’re honored to be recognized as one of the nation’s top home health providers, proudly achieving 5-star patient care ratings in nearly every area we serve—putting us in the top 5% of agencies nationwide.