Billing Specialist

Bloomerang; United States; Remote; USD 49,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k match

Remote-friendly equipment

Job summary

Bloomerang is seeking a Billing Specialist to oversee the billing process for our nonprofit customers. You will set up new accounts, resolve billing issues, and partner with sales, support, and account managers to ensure accurate invoicing and on-time payments.

This remote role (US-based) offers a salary range of $49,100 to $65,000 with a discretionary bonus. You’ll join a mission-driven culture that values collaboration, data accuracy, and continuous improvement.

Qualifications

• 1–3 years in billing or accounts receivable.
• Analytical, detail-oriented, and organized.
• Strong communication and feedback skills.
• Experience with Salesforce, billing systems, and cross-functional collaboration.

Responsibilities

• Understand the sales-to-billing process from contract inception to collection.
• Invoicing, collections, and customer inquiries across teams.
• Manage upgrades, cancellations, payments, and refunds in the billing platform.
• Resolve payment variances with customers and account managers.
• Operate and improve billing processes and automation opportunities.
• Manage billing cases in Salesforce.
• Open and update accounts across billing systems.
• Collaborate with sales and customer success teams.
• Support audits and ad hoc projects.

Skills

Billing experience

Accounts receivable

Analytical

Detail oriented

Communication

AI awareness

Tools

Salesforce

Zuora

Ordway

Job description

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.

We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!

The Role

As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process.

What You Will Do

• Gain a deep understanding of the sales process from contract inception to billing & collection.
• Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service.
• Oversee daily operations such as upgrades, cancellations, payments and refunds on the billing platform.
• Research and resolve payment variances by partnering with the customer and account managers.
• Look for process improvement and opportunities to automate tasks to streamline.
• Manage the billing cases in Salesforce.
• Open new accounts as well as make updates to existing accounts.
• Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing.
• Collaborate with parallel teams to provide support and solve issues.
• Assist in various team projects, ad hoc projects and relevant audits.
• Working cross functionally with our sales and customer success teams.

What You Need to Succeed

• 1‐3 years’ experience working in billing or accounts receivables
• Analytical, detail‐oriented, and strong organizational mindset
• Ability to pivot and multi-task when needed.
• Excellent communication skills. Must be able to provide and receive feedback.
• Positive attitude and desire to work in a space that impacts non-profit organizations.
• Ability to stay current with emerging AI capabilities and apply them directly through hands‑on building and experimentation.

Nice to Have But Not Required

• Experience with: Ordway, Zuora and Salesforce

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation

The salary range for this position is $49,100 - $65,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location

This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact [e-mail] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Bloomerang’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.