Field Installation Technician

Nextlink Internet; Temple (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink Internet is seeking a Field Installation Technician to perform on-site installations, service visits, and equipment troubleshooting at customer locations. You will configure networking equipment, diagnose issues, and update customer databases while ensuring a positive customer experience.

Applicants should demonstrate strong technical ability, enjoy working in outdoor environments, and be able to lift equipment and climb ladders.

Qualifications

• High school diploma or GED required.
• Excellent customer service and technical aptitude essential.
• Ability to perform on-site installations and troubleshooting.

Responsibilities

• Perform on-site customer installations and service visits.
• Troubleshoot and restore connectivity for customers.
• Configure routers and network equipment for Internet access.
• Complete site surveys to evaluate serviceability and plan installations.
• Follow safety procedures and use PPE as required.

Skills

Customer service

Technical ability

Problem solving

Multitasking

Safety-conscious

Strong communication

Time management

Teamwork

Education

High school diploma or GED

Tools

Cable testing equipment

Ladders/ safety gear

Cat5e/Cat6/ Fiber cabling tools

Job description

Company OverviewWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.Job description:The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.Essential Functions:Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Perform site surveys for potential customers to evaluate serviceability.Diagnose customer problems at service calls and restore functional service to existing customers.Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.Configure routers and customer computers for access to Internet services.Perform equipment upgrades for existing customersPerform other duties as assignedSkills:Must be professional in dress, speech, and manner.Ability to work independently, using sound judgement principles.Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.Must demonstrate a desire to learn, supported with a love for technology.Must pass a drug screening test and a criminal background check.Must be able to use tools to install equipment.Education and Experience:High school diploma or GED equivalent required.Job Classification:Field Operations – InstallationNon-ExemptWork Environment/Hazards:Working in outdoor elements such as cold, hot, precipitation and windIn proximity of heavy machinery and moving vehiclesModerate noise levelUse of PPEWorking in elevated places such as towersPhysical Demands:Frequently moving, transporting, positioning objects of at least 60 pounds or moreAscending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and armsMust be able to climb roof tops of all types and to perform job duties from high places.Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedlyFrequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated positionFrequently required to use hand and power toolsMust have the ability to climb extended heights upwards of 200 feetEmployee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.Working Hours/Days:40 hours minimum, flexible scheduleOvertime as neededOn Call as neededTravel Requirements:0-40% travel requiredJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insuranceOn-the-job trainingOpportunities for advancementPaid time offPaid trainingParental leaveReferral programRetirement planVision insuranceAffirmative Action (AAP/EEO Statement):Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.Drug Free Workplace:Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.