Billing Specialist

NEOGOV; Draper (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Wages

Benefits package Day 1

Generous PTO

401K Matching

Paid Parental Leave (12 weeks)

Lunches provided

On-site gym

Inclusive and diverse work environment

Job summary

NEOGOV in Draper, Utah is seeking an experienced Billing Specialist to join the Finance team onsite Monday–Friday. You will generate invoices, manage credits, and coordinate with Sales, Renewals, and accounting to ensure timely month-end close.

The role requires 5+ years in SaaS billing, managing high-volume billables, and strong knowledge of Salesforce and NetSuite. Excellent analytic and communication skills are essential.

Qualifications

• 5+ years of experience in a SaaS Billing role (strongly preferred).
• Experience managing a large book of business with high volume of billables.
• Knowledge of invoicing, credits, and co-term subscriptions.

Responsibilities

• Generate and process customer invoices, credits and adjusting invoices to co-term subscriptions.
• Review contracts to determine invoicing needs and ensure policy alignment.
• Collaborate with Sales to discuss inconsistencies on new deals.
• Coordinate renewal invoicing with Renewals team and address churn/bill inquiries.
• Handle billing inquiries in Salesforce (cases) and Google Chat.
• Support month-end/year-end closing, audits, and ad-hoc accounting projects.
• Work with billing and revenue managers to identify risks and improve processes.

Skills

SaaS Billing

Invoicing & AR

Analytical skills

Tools

Salesforce

NetSuite

Gmail

Office (Word/Excel)

Job description

About

Please note this is an onsite role Monday-Friday at the Draper, Utah office.

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.

We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.

At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.

We’re looking for an experienced Billing Specialist. This has an essential role in the Finance organization. The Billing Specialist is primarily responsible for billing new contracts, renewals and contract amendments accurately and timely. The Billing Specialist will also have to work cross functionally with Sales, Renewals, Sales Ops and different levels on the finance team to ensure a timely month end close.

This posting is for an existing vacancy.

What You Will Do

• Generate and process customer invoices, credits and adjusting invoices to co-term subscriptions
• Review new and existing contracts to determine invoicing needs as well as ensuring contracts meet company policy
• Work independently with sales personnel, including management, to discuss inconsistencies and other issues with new deals
• Will work closely with Renewals Team on all renewal invoicing, churns, as well with unwind and rebill inquiries.
• Assist internal and external customers regarding billing inquiries timely and accurately within Salesforce (cases), and Google Chat
• Assist with month-end/year-end closing, as well as audits and other ad-hoc accounting projects as needed
• Work with the billing manager and revenue accounting manager to identify risks and establish better internal processes.

Who You Are

• Positive attitude and a strong desire to contribute as an essential member of the team
• Authentic and passionate about quality service to internal and external stakeholders
• Ability to multitask and prioritize while maintaining a high attention to detail
• Strong analytical & problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and within a team

What You Have

• A minimum of 5+ years of experience in a SaaS Billing role (Strongly preferred)
• Experience managing a large book of business with high volume of billables.
• Preferred working knowledge of;
  • Office Suite (e.g. Word, Excel, PowerPoint)
  • Salesforce (SF Billing is a plus),NetSuite, Gmail, Adobe, Avalara
  • General understanding of Accounts Receivable procedures
• Strong background with online software (SaaS) products and services.

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
• On-site gym in the Draper office
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.