Billing Representative III

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Billing Specialist to maintain accurate billing records for complex customer and patient accounts, process payments and adjustments, and answer questions. You will participate in peer review to ensure timeliness and precision.

This remote role requires 2–3 years of billing experience, attention to detail, strong communication, proficiency with Excel and billing software, and the ability to work independently within Eastern business hours.

Qualifications

• Education: High School Diploma or Equivalent; Associate's Degree preferred.
• 2–3 years billing experience required.
• Strong attention to detail and communication skills.
• Proficient with Microsoft Excel and billing software.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Interact with customers to gather data and resolve billing discrepancies.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit necessary documentation.
• Collaborate with other departments to resolve billing issues.
• Prepare monthly billing reports for management.

Skills

Attention to detail

Communication skills

Excel proficiency

Billing software

Time management

Education

High School Diploma or Equivalent

Associate's Degree in Medical Billing and Coding

Tools

Microsoft Excel

Billing software

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information. Participates in peer review to ensure accuracy and timeliness standards are maintained.

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies.
• Addresses issues of a more complex nature and support junior staff by answering day to day questions.
• Peer reviews records for management to ensure accuracy of information.
• Process payments and maintain up-to-date billing records.
• Reprocessing insurance denials and submitting all necessary documentation for payment.
• Collaborate with other departments to resolve billing and payment issues.
• May prepare monthly and quarterly billing reports for management review.

Qualifications

Education
High School Diploma or Equivalent required or Associate's Degree Medical Billing and Coding preferred
Experience
Billing Experience 2-3 years required
Knowledge, Skills and Abilities
- Strong attention to detail.
- Excellent interpersonal, written and verbal communication skills.
- Proficient in Microsoft Office Excel and other relevant billing software.
- Ability to prioritize and manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced environment.

Additional Job Details (if applicable)

• Monday through Friday Eastern business hours are required for this remote position. Following training, scheduled shifts will fall between 6:00 AM and 6:00 PM EST. The training schedule will be conducted Monday through Friday between 8:00 AM and 6:00 PM EST.
• A quiet, secure, and reliable HIPAA-compliant workspace is required to perform this role effectively.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

At Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.