Billing Representative II

Mass General Brigham; United States; Remote; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Billing Specialist to maintain accurate billing records for complex accounts, process payments, and communicate with customers on billing inquiries. This role sits on the AR follow up team and involves reprocessing insurance denials and collaborating with multiple departments to resolve issues.

The position requires 2–3 years in billing/finance, strong attention to detail, and proficiency with Excel and billing software.

Qualifications

• Experience in billing, finance or collections (2–3 years) required.
• High School Diploma or Equivalent required.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Interact with internal and external customers to gather data for accurate billing.
• Address complex issues and support junior staff by answering questions.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit necessary documentation for payment.
• Maintain accurate billing records and files.
• Collaborate with other departments to resolve billing and payment issues.
• Prepare monthly and quarterly billing reports for management review.

Skills

Attention to detail

Communication (written & verbal)

Billing software proficiency

Microsoft Office / Excel

Task prioritization

Teamwork in fast-paced environment

Education

High School Diploma or Equivalent

Tools

Billing software

Microsoft Office

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

• Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Does this position require Patient Care? No

Essential Functions:

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocessing insurance denials and submitting all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

This position will be on the AR follow up team. Experience working with insurance carrier Blue Cross Blue Shield is extremely preferred.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience experience in billing, finance or collections 2-3 years required Knowledge, Skills and Abilities.

• Strong attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.