Billing Product Strategy Lead

duckcreek; San Francisco (CA); On-site; USD 170,000 - 210,000; Full time

Job summary

Duck Creek Technologies is seeking a Principal Product Manager for Billing to shape the product strategy, roadmaps, and financial operations of our billing domain. In this role you will own invoicing, payments, commissions, collections, and reconciliation, collaborating with Engineering, Data, Finance, and customers to deliver compliant, auditable, and scalable solutions in a fast-paced SaaS environment.

You will drive governance, partner with data science, and translate industry practices into

Qualifications

• Defined and evolved product strategy for Duck Creek's billing domain.

Responsibilities

• Define and own the product strategy and roadmap for Duck Creek's billing domain, including invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer billing practices, payment preferences, financial controls, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for billing experiences that support billing accuracy, payment flexibility, collections effectiveness, and operational efficiency.
• Lead structured product discovery to frame complex billing, payment, and financial-operations problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, and servicing needs.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that improve payment optimization, collections prioritization, anomaly detection, and exception handling within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into billing workflows in an explainable and trusted manner.
• Translate billing rules, payment plan structures, commissions logic, and reconciliation requirements into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure billing workflows, financial transactions, and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure billing capabilities are technically sound, sc

Job description

Duck Creek Technologies is seeking a Principal Product Manager for Billing to shape the product strategy, roadmaps, and financial operations of our billing domain. In this role you will own invoicing, payments, commissions, collections, and reconciliation, collaborating with Engineering, Data, Finance, and customers to deliver compliant, auditable, and scalable solutions in a fast-paced SaaS environment.

You will drive governance, partner with data science, and translate industry practices into