Billing Platform Analyst — Automation & Data Quality

Waystar; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Base salary + bonus

Customizable benefits package

Paid time off

Parental leave

Education assistance

LinkedIn Learning access

Mental health programs

401(K) with company match

Pet insurance

Employee resource groups

Job summary

Waystar's Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the IS&IO organization. This role drives data integrity across the CPQ-to-invoice workflow and leads configuration management, mappings to NetSuite, and process automation to reduce Finance case volume.

The position requires 4+ years in functional systems administration or finance tech, strong SQL skills, and experience with billing platforms.

Qualifications

• 4+ years of functional systems administration, billing operations, or finance technology experience within an IS/IT or Revenue Operations organization.
• Intermediate to advanced SQL proficiency — able to write complex queries, perform data audits, and troubleshoot integration issues at the record level.
• Hands-on experience with a commercial billing or subscription management platform; strong working understanding of bill plan structures and invoice workflows.
• Familiarity with Salesforce CPQ data structures (Quote, Quote Line, Order objects) and their downstream billing implications.
• Understanding of ASC 606 revenue recognition fundamentals and their impact on billing system configuration and data requirements.
• Demonstrated ability to work within IS/IT change control, documentation, and release management processes.

Responsibilities

• Own all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform within IS&IO change control protocols.
• Maintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations to support current and new revenue models.
• Manage the lead-to-customer activation workflow: validate incoming opportunity data from Salesforce CPQ, resolve bill plan exceptions, and ensure record completeness before invoice generation.
• Own the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite for accurate invoicing and ASC 606 revenue recognition.
• Support platform upgrades, patch testing, and production release validation in coordination with the Director, Q2C Systems and IS&IO infrastructure teams.
• Design and maintain automated data validation routines to catch billing errors, orphaned records, and integration mismatches before they impact Finance or invoicing workflows.
• Establish and report on data quality KPIs on a regular cadence: billing error rate, lead-to-customer exception rate, activation lag, and invoice accuracy rate.
• Conduct root cause analysis on billing discrepancies; implement corrective configuration changes and document remediation steps within the IS&IO process library.
• Ensure billing data flowing into Snowflake and BigQuery is clean, complete, and aligned with ASC 606 revenue recognition logic — coordinating with the IS&IO Data Engineering team.
• Proactively surface recurring data quality patterns to the Director, Q2C Systems for systemic resolution rather than one-off remediation.
• Monitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite — including API health monitoring, sync frequency validation, and error alerting.
• Serve as first-level escalation for billing system integration failures, data pipeline outages, and Finance exception cases — triaging and resolving within defined IS&IO SLA.
• Document all integration data flows, field mappings, and exception-handling rules; maintain a living system-of-record within IS&IO knowledge management tooling.
• Collaborate with the Director, Q2C Systems and IS&IO infrastructure teams on platform upgrades, patch testing, and production release validation protocols.
• Participate in IS&IO incident response and post-incident review processes for billing platform outages or data quality events.
• Identify and implement configuration changes that reduce manual steps in billing workflows — specifically targeting minimum monthly billing review, partner billing splits, bundle management, and activation request processing.
• Build and maintain operational dashboards (Snowflake / BigQuery / Power BI) tracking billing KPIs for Finance, Revenue Operations, and IS&IO leadership review.
• Document standard operating procedures for billing platform administration, exception handling, and Finance case triage within the IS&IO process library.
• Support the Director, Q2C Systems in RFP processes, vendor assessments, and platform roadmap planning related to billing system evolution.
• Identify automation opportunities within the billing workflow and partner with the IS&IO engineering team to implement scalable solutions.

Skills

SQL proficiency

Salesforce CPQ

ASC 606

Change control

Billing operations

Finance technology

Tools

Oracle NetSuite

Snowflake

BigQuery

Power BI

Postman

DataDog

ServiceNow

Job description

Waystar's Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the IS&IO organization. This role drives data integrity across the CPQ-to-invoice workflow and leads configuration management, mappings to NetSuite, and process automation to reduce Finance case volume.

The position requires 4+ years in functional systems administration or finance tech, strong SQL skills, and experience with billing platforms.