Billing & Payments Specialist

RLI Corp; Peoria (IL); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Flexible & hybrid work arrangements

Paid time off

Health benefits

Employee stock ownership plan (ESOP)

Job summary

RLI Corp in Peoria, IL is seeking a Billing Solutions Specialist to support daily billing operations. You will handle customer calls and emails, process return mail, and assist with payment posting and related tasks.

The role emphasizes accurate recordkeeping, strong communication, and customer service in a fast‑paced environment. A high school diploma is typical, with bilingual ability preferred.

Qualifications

• Education and experience match the listed requirements.
• Ability to research simple billing issues and resolve them.
• Clear communication with internal and external contacts.

Responsibilities

• Handle incoming calls and emails from customers and agents.
• Process return mail and research correct addresses.
• Assist in identifying payment posting and related tasks.
• Provide basic customer support and maintain records of interactions.
• Communicate effectively by phone and email with multiple channels.

Skills

Billing research

Communication

MS Office

General ledger systems

Billing & collections apps

Independent work

Customer service

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Billing software

Job description

RLI Corp in Peoria, IL is seeking a Billing Solutions Specialist to support daily billing operations. You will handle customer calls and emails, process return mail, and assist with payment posting and related tasks.

The role emphasizes accurate recordkeeping, strong communication, and customer service in a fast‑paced environment. A high school diploma is typical, with bilingual ability preferred.