Billing Solutions Specialist

RLI Insurance Company; Peoria (IL); Hybrid; USD 24,810 - 32,745; Full time

Benefits offered by this job

PTO & Holidays

Hybrid work arrangements

Employee stock ownership plan

Job summary

RLI Insurance Company is seeking a Billing Solutions Specialist I to support daily billing operations, handle calls and emails, and assist with payment posting. The role requires a high school diploma and offers a hybrid work arrangement with comprehensive benefits.

Typically 0+ years of related experience; bilingual preferred. The position includes opportunities for professional growth, competitive compensation in the base pay range, and a focus on accurate, high-quality service delivery.

Qualifications

• High school diploma required; related experience considered.
• 0+ years of related experience; bilingual preferred.

Responsibilities

• Answer calls and emails; provide customer support on billing inquiries.
• Process return mail and verify addresses; assist with payment posting.
• Support operational tasks in billing and collections and keep records updated.
• Communicate effectively with internal and external contacts about inquiries.
• Maintain organized records of interactions and actions taken.

Skills

Billing research

Customer service

Communication skills

Attention to detail

Independent work

Education

High School Diploma

Tools

Microsoft Office

General ledger software

Billing systems

Job description

About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results, we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a better insurance experience requires focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. Our talented, ethical and smart team of employee‑owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

Position Purpose

Under frequent supervision, the Billing Solutions Specialist I supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high‑quality service delivery. This role handles customer calls and emails, processes return mail, and assists with payment posting and related administrative tasks.

Principal Duties & Responsibilities

• Assist in handling incoming calls and emails, responding and answering questions.
• Process return mail and initiate research to determine correct addresses as needed.
• Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
• Provide basic operational and customer support to insureds and agents.
• Conduct effective communication via telephone and email with various internal or external channels.
• Assist in researching and developing appropriate answers to inquiries based on customer channel.
• Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.

Education & Experience

• Typically requires a high school diploma.
• 0+ years of related experience.
• [OR] equivalent level of education and experience.
• Bi‑lingual preferred.

Knowledge, Skills, & Competencies

• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
• Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.

Compensation Overview

The base salary range for the position is listed below. The salary offered will consider geographic location, experience, scope & responsibilities, qualifications, talent availability, and business needs. The range may be modified in the future.

Base Pay Range

$18.01 – $23.77

Total Rewards

RLI offers robust total rewards, including a core Employee Stock Ownership Plan and additional compensation, benefits, and perks for all employees.

Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) – automatic 3% company contribution
• Annual 401(k) and ESOP profit‑sharing contributions (up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short‑term and long‑term disability benefits

Personal & Professional Growth

RLI encourages employees to pursue professional development in insurance and job‑related areas. The company offers educational opportunities, in‑house training, and other programs with cost coverage and possible bonuses upon completion.

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued. We actively support initiatives that aim to increase diversity in the insurance industry.

RLI is an equal‑opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.