Billing Operations Specialist - Remote Payments Expert

Lower; Austin (TX); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Lower, based in Austin, TX, seeks a Billing Operations Specialist to ensure accurate day-to-day subscription billing, process payments, and maintain SOPs. This customer-facing role triages issues with customers and coordinates with Finance, Sales, and Tech to resolve problems.

You’ll monitor payment activity, manage failed payments, and drive root-cause fixes while contributing to reporting on payment performance and trends.

Qualifications

• 3–5 years of billing, payment operations, or subscription operations experience, ideally in a SaaS or B2C environment.
• Hands-on experience with a subscription billing platform (Chargify/Maxio, Zuora, Chargebee, Recurly, Stripe Billing) and dunning/recovery.
• CRM experience is a plus; Salesforce experience is a bonus but not required.
• Proficiency in Excel/Google Sheets and data analysis.
• Experience documenting SOPs and structured processes from scratch.

Responsibilities

• Review daily payment batches for accuracy and correct discrepancies.
• Monitor subscription billing across product verticals and ensure data consistency.
• Serve as first point of contact for payment inquiries and triage to appropriate teams.
• Monitor failed/declined payments, investigate root causes, and coordinate recovery with customers.
• Build, document, and roll out SOPs; conduct root-cause analyses and drive permanent fixes.

Skills

Billing operations

SaaS / subscriptions

CRM (Salesforce)

Excel / Google Sheets

Root-cause analysis

Process documentation

Tools

Chargify/Maxio

Zuora

Chargebee

Recurly

Stripe Billing

Job description

Lower, based in Austin, TX, seeks a Billing Operations Specialist to ensure accurate day-to-day subscription billing, process payments, and maintain SOPs. This customer-facing role triages issues with customers and coordinates with Finance, Sales, and Tech to resolve problems.

You’ll monitor payment activity, manage failed payments, and drive root-cause fixes while contributing to reporting on payment performance and trends.