Billing Operations Specialist

Bask Health Inc; New York (NY); On-site; USD 130,000 - 190,000; Full time

Job summary

Bask Health, Inc. in New York, NY, is seeking a Billing & Revenue Operations Lead to own internal billing systems, invoicing workflows, and revenue recognition processes.

You will configure invoices, manage subscriptions, and scale billing infrastructure across our fast-growing SaaS platform. You’ll collaborate with Customer Success, Finance, Product, and Engineering to ensure accurate, timely billing, compliant with HIPAA, PCI, and other standards.

Responsibilities

• Monitor payment activity daily — track failed charges, resolve billing issues, and follow up on past-due accounts until closed
• Own and operate all Stripe workflows end-to-end, including Stripe Invoicing: configure invoice templates, rules, and delivery schedules
• Partner with Customer Success to ensure new customers are correctly onboarded with accurate billing terms and pricing
• Generate and send recurring invoices, confirm payments, and ensure proper tax and pricing structures are applied
• Maintain and audit Stripe and internal CRM data, ensuring 100% billing accuracy across platforms
• Identify and resolve customer disputes, subscription edge cases, charge errors, and billing escalations
• Assist in scaling billing automation, Stripe tooling, documentation, and compliance workflows
• Support revenue recognition and monthly reporting for Finance
• Collaborate with Product and Engineering on platform-generated billing events and complex subscription logic
• Ensure compliance with HIPAA, PCI, and other regulatory standards in billing and payments

Job description

About Bask Health

Bask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.

We’re a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast. If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we’d love to hear from you.

About the Role

We're looking for a Billing & Revenue Operations Lead to take full ownership of our internal billing systems and customer invoicing workflows. You’ll be the go-to person for everything — configuring invoices, managing subscriptions, chasing unpaid accounts, and scaling billing infrastructure.

You’ll work cross-functionally with Customer Success, Finance, Product, and Engineering to ensure billing is accurate, timely, and compliant. This is a highly operational and strategic role where you'll help scale our revenue operations and improve billing automation across the company.

What You’ll Do

• Monitor payment activity daily — track failed charges, resolve billing issues, and follow up on past-due accounts until closed
• Own and operate all Stripe workflows end-to-end, including Stripe Invoicing: configure invoice templates, rules, and delivery schedules
• Partner with Customer Success to ensure new customers are correctly onboarded with accurate billing terms and pricing
• Generate and send recurring invoices, confirm payments, and ensure proper tax and pricing structures are applied
• Maintain and audit Stripe and internal CRM data, ensuring 100% billing accuracy across platforms
• Identify and resolve customer disputes, subscription edge cases, charge errors, and billing escalations
• Assist in scaling billing automation, Stripe tooling, documentation, and compliance workflows
• Support revenue recognition and monthly reporting for Finance
• Collaborate with Product and Engineering on platform-generated billing events and complex subscription logic
• Ensure compliance with HIPAA, PCI, and other regulatory standards in billing and payments