Billing Operations Analyst - Hybrid (Detroit)

Crain-Communications; Detroit (MI); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Crain Communications is seeking a Billing Operations Analyst to manage end-to-end billing for advertising products, coordinating between sales, fulfillment, and finance to ensure accurate invoicing and timely revenue validation.

Hybrid role in Detroit, requiring in-office work three days per week; the candidate will handle order changes, invoicing, reporting, and support across the full order-to-cash cycle.

Qualifications

• Associate's or Bachelor's degree, or equivalent work experience.
• A collaborative, team-first approach to shared workload and customer service.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills, with the ability to coordinate across various teams.
• Familiarity with Microsoft Office applications (Excel, Word, PowerPoint) and web-based software.
• Ability to work traditional office hours, with the possibility of alternative work schedules to meet business needs.

Responsibilities

• Review Salesforce opportunities and create contracts/insertion orders for the sales team to send to their clients.
• Review signed contracts/agency IOs, notify sales and fulfillment teams of the sale, and close Salesforce opportunities.
• Process and document all order changes in the billing system and communicate changes.
• Support the sales team by retrieving customer account information, researching discrepancies, and assisting with sales reporting.
• Monitor and manage the team's shared inbox and process internal/external customer requests.
• Perform revenue validation and delivery confirmation for all print, digital, event, and custom programs.
• Prepare customer invoices accurately and on time, ensuring charges align with contract terms, pricing, and billing schedules.
• Maintain all records to support order entry and sales invoices in accordance with company policy.
• Prepare, maintain, and reconcile weekly sales bookings reports.
• Develop and maintain working knowledge of Crain's full advertising product suite.
• Collaborate with team members to manage shared workload and support team coverage, ensuring customer requests are completed accurately and within established service expectations.

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Salesforce

Naviga Ad

Job description

Crain Communications is seeking a Billing Operations Analyst to manage end-to-end billing for advertising products, coordinating between sales, fulfillment, and finance to ensure accurate invoicing and timely revenue validation.

Hybrid role in Detroit, requiring in-office work three days per week; the candidate will handle order changes, invoicing, reporting, and support across the full order-to-cash cycle.