Billing Operations Analyst — Hybrid (Detroit)

Crain Communications; Detroit (MI); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Crain Communications seeks a Billing Operations Analyst in Detroit to manage end-to-end billing for advertising products, coordinating with sales, fulfillment and finance to ensure accurate invoicing and revenue validation. This hybrid role requires strong attention to detail and timely responses.

The ideal candidate has a degree or equivalent experience, excellent communication, and proficiency with Microsoft Office; Salesforce experience is a plus.

Qualifications

• Degree or equivalent work experience required.
• Strong collaboration and teamwork mindset.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication with cross-team coordination.
• Customer service mindset and ability to respond promptly.
• Proficient with Microsoft Office and web-based tools.

Responsibilities

• Review Salesforce opportunities and create contracts/insertion orders for the sales team to send to their clients.
• Review signed contracts/agency IOs, notify sales and fulfillment teams of the sale, and close Salesforce opportunities.
• Process and document all order changes in the billing system and communicate changes.
• Support the sales team by retrieving customer account information, researching discrepancies, and assisting with sales reporting.
• Monitor and manage the team's shared inbox and process internal/external customer requests.
• Perform revenue validation and delivery confirmation for all print, digital, event, and custom programs.
• Prepare customer invoices accurately and on time, ensuring charges align with contract terms, pricing, and billing schedules.
• Maintain all records to support order entry and sales invoices in accordance with company policy.
• Prepare, maintain, and reconcile weekly sales bookings reports.
• Develop and maintain working knowledge of Crain's full advertising product suite.
• Collaborate with team members to manage shared workload and support team coverage, ensuring customer requests are completed accurately and within established service expectations.

Skills

Team collaboration

Priority management

Communication

Customer service

MS Office

Time management

Education

Bachelor's degree

Accounting/Finance degree

Tools

Salesforce

Naviga Ad

Job description

Crain Communications seeks a Billing Operations Analyst in Detroit to manage end-to-end billing for advertising products, coordinating with sales, fulfillment and finance to ensure accurate invoicing and revenue validation. This hybrid role requires strong attention to detail and timely responses.

The ideal candidate has a degree or equivalent experience, excellent communication, and proficiency with Microsoft Office; Salesforce experience is a plus.