Billing Operations Analyst

Carrier Global Corporation; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Billing Operations Analyst who will play a crucial role in ensuring accurate billing processes for North America. This position involves validating job completion, communicating with field offices, and contributing to the continuous improvement of the billing process. The ideal candidate will have a strong background in customer service and job costing, along with experience in tools like ServiceMax and Salesforce. Join a forward-thinking company that values diversity and innovation while making a meaningful impact on customer satisfaction and operational efficiency.

Qualifications

• 5+ years of work experience in a business environment.
• 1+ years of experience in Microsoft Office Suite.

Responsibilities

• Validate completion of jobs for billing and ensure accuracy.
• Communicate with field offices regarding job status and issues.
• Assist with customer disputes and provide updates.

Skills

Microsoft Office Suite

Customer Service

Job Costing

Accounting

Education

High School Diploma or GED

Bachelor’s Degree in Business

Tools

ServiceMax

Salesforce

SAP

Job description

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visitcorporate.carrier.comor follow Carrier on social media at@Carrier.

The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process for North America. Billing analysts will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations and invoicing jobs for work accomplished by our field offices. This team will manage the open order daily.

Key Responsibilities:

• Validate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and invoicing the job ensuring accuracy and timeliness of billing.
• Communicate with field offices regarding status and issues with jobs
• Commit to and monitor the Open Order status daily and for month end related activities
• Hold weekly Open Order meetings with the field markets.
• Address corrections and updates as needed
• Assist with customer disputes as needed, providing regular updates to the customer
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing process
• Other related projects as required
• Assist with invoice uploads to Customer Portals

Required Qualifications:

• High School Diploma or GED
• 5+ years of work experience in a business environment
• 1+ years of experience in Microsoft Office Suite

Preferred Qualifications:

• Bachelor’s Degree in Business or other related field required
• Experience in job costing, accounting and customer service
• HVAC Service industry experience
• ServiceMax, Salesforce, and SAP experience
• Demonstrate and build deep process expertise

RSRCAR

#LI-Hybrid

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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