Billing Operations Analyst

Carrier; Charlotte (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Billing Operations Analyst to join their team in Charlotte. This role is vital in ensuring accurate billing processes and customer satisfaction. You will validate job completions, manage customer authorizations, and ensure timely invoicing. The position requires strong communication skills and attention to detail, as you will work closely with field offices and address any customer disputes. If you are passionate about process improvement and have a background in billing and customer service, this opportunity is perfect for you. Join a forward-thinking company that values a diverse workforce and is committed to creating impactful solutions for the future.

Qualifications

• 5+ years of experience in a business environment required.
• 1+ years of experience in Microsoft Office Suite.

Responsibilities

• Validate job completion and customer authorization for billing.
• Communicate with field offices regarding job status and issues.
• Assist with customer disputes and provide regular updates.

Skills

Billing Process Validation

Customer Communication

Problem Solving

Attention to Detail

Education

High School Diploma or GED

Bachelor’s Degree in Business

Tools

Microsoft Office Suite

ServiceMax

Salesforce

SAP

Job description

Country: United States of America

Location: CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

The Billing Operations Analyst will primarily perform tasks associated with the billing readiness process for North America. Billing analysts will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations and invoicing jobs for work accomplished by our field offices. This team will manage the open order daily.

Key Responsibilities:

• Validate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and invoicing the job ensuring accuracy and timeliness of billing.
• Communicate with field offices regarding status and issues with jobs.
• Commit to and monitor the Open Order status daily and for month end related activities.
• Hold weekly Open Order meetings with the field markets.
• Address corrections and updates as needed.
• Assist with customer disputes as needed, providing regular updates to the customer.
• Deliver to established performance metrics.
• Contribute to the continuous improvement of the billing process.
• Other related projects as required.
• Assist with invoice uploads to Customer Portals.

Required Qualifications:

• High School Diploma or GED.
• 5+ years of work experience in a business environment.
• 1+ years of experience in Microsoft Office Suite.

Preferred Qualifications:

• Bachelor’s Degree in Business or other related field required.
• Experience in job costing, accounting and customer service.
• HVAC Service industry experience.
• ServiceMax, Salesforce, and SAP experience.
• Demonstrate and build deep process expertise.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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