Billing Field Specialist — Client Visits & Revenue Optimization

Quest Diagnostics; Cleveland (OH); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Education assistance

Paid time off

Job summary

Quest Diagnostics in Cleveland, OH seeks a Service Account Specialist - Billing to expand and improve the billing experience for physicians, offices, and patients. The role covers mainly Northeastern Ohio and parts of southwestern PA, with significant field work (70% travel) and 1 day weekly in-office.

Pay starts at $58,000+ per year, with potential performance bonuses. The role requires strong billing knowledge, Excel proficiency, customer focus, and the ability to manage multiple client

Qualifications

• 3+ years of healthcare medical billing/claims experience.
• Proficiency with Microsoft Office, especially Excel.
• Willingness to travel up to 70% to client sites.

Responsibilities

• Improve billing data quality through education and account management.
• Conduct client visits and address billing issues; vary by trends.
• Support Commercial Sales with client training for new customers.
• Serve as liaison for billing problems and drive resolution.
• Document interactions in CRM (Salesforce) and pursue improvements.

Skills

Billing experience

Customer relationships

Problem solving

Education

High School Diploma/GED

College degree or equivalent experience

Tools

Microsoft Excel

Salesforce

Job description

Quest Diagnostics in Cleveland, OH seeks a Service Account Specialist - Billing to expand and improve the billing experience for physicians, offices, and patients. The role covers mainly Northeastern Ohio and parts of southwestern PA, with significant field work (70% travel) and 1 day weekly in-office.

Pay starts at $58,000+ per year, with potential performance bonuses. The role requires strong billing knowledge, Excel proficiency, customer focus, and the ability to manage multiple client