Billing & Customer Support Operations Specialist

ASM Research, An Accenture Federal Services Company; Saint Paul (MN); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing requests, perform database research, and assist with environment testing. You will handle inquiries via phone, email, and chat, ensuring accurate data handling and timely resolutions.

The role emphasizes analytical skills, attention to detail, and the ability to work across multiple systems while delivering high-quality customer service in a collaborative team

Qualifications

• High School Diploma or GED.
• 2-5 years or related experience in Customer Service or public relations.
• Experience in billing operations or technical support preferred.
• Strong written communication skills.
• Proficiency with office software and CRM systems.

Responsibilities

• Manage billing related emails and service requests with accuracy.
• Perform database research and data validation.
• Support testing in non-production environments.
• Log cases and maintain case notes.
• Provide timely, courteous customer service.
• Collaborate with technical teams as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Research skills

Independent worker

Education

High School Diploma or GED

Tools

CRM software

Database research tools

Ticketing systems

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing requests, perform database research, and assist with environment testing. You will handle inquiries via phone, email, and chat, ensuring accurate data handling and timely resolutions.

The role emphasizes analytical skills, attention to detail, and the ability to work across multiple systems while delivering high-quality customer service in a collaborative team