Billing & Customer Support Operations Specialist

ASM Research, An Accenture Federal Services Company; Columbia (SC); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Customer Support & Billing Operations Specialist in Columbia, SC. The role manages billing email requests, performs database research, supports environment testing, and assists with customer service across multiple systems.

You will handle inbound inquiries via phone, chat, and email, document case notes, and collaborate with technical teams to validate functionality and resolve issues.

Qualifications

• HS diploma or GED required.
• 2-5 years of experience in Customer Service or public relations.
• Excellent customer service skills and professionalism.
• Strong written and verbal communication skills.
• Ability to research and interpret data across multiple systems.

Responsibilities

• Maintains end-to-end responsibility for customer’s support needs with timely, courteous service.
• Provides monitoring support and outreach for batch processing issues and errors.
• Researches and analyzes customer service issues to provide solutions quickly.
• Logs cases and updates communications with customers across channels.
• Collaborates with technical teams to support testing in non-production environments.

Skills

Customer service

Billing operations

Technical support

Data research

Attention to detail

Multitasking

Written communication

Independence

Education

High School Diploma or GED

Tools

Ticketing systems

CRM systems

Office software

Job description

ASM Research, An Accenture Federal Services Company, seeks a Customer Support & Billing Operations Specialist in Columbia, SC. The role manages billing email requests, performs database research, supports environment testing, and assists with customer service across multiple systems.

You will handle inbound inquiries via phone, chat, and email, document case notes, and collaborate with technical teams to validate functionality and resolve issues.