Billing & Customer Maintenance

Pye-Barker Fire & Safety, LLC; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

401K with employer match

Paid vacation and holidays

Training and Career Development

Company vehicle (if job applicable)

Job summary

Pye-Barker Fire & Safety, LLC is seeking a Billing Customer Support Specialist in Michigan. The role handles customer inquiries about charges, processes payments, and supports data entry across systems.

You will manage billing emails, contracts, and service tickets, while upholding data integrity and confidentiality. Ideal candidates will have a high school diploma, fast typing, proofreading skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Typing speed of at least 50 words per minute.
• Strong proofreading, organizational, and prioritization skills.
• Proficient with Microsoft Office and office equipment.

Responsibilities

• Set up and maintain customer accounts with accuracy.
• Create and manage service tickets to support requests.
• Update customer contracts and billing records.
• Perform high-volume data entry across multiple systems.
• Handle inquiries over the phone with professional communication.
• Maintain confidentiality of customer and employee information.

Skills

Typing 50 wpm

Proofreading

Strong organization

Prioritization

Independent work

Strong phone communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Office equipment proficiency

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.

Essential Duties & Responsibilities:

• Set up and maintain customer accounts with accuracy and attention to detail.
• Create and manage service tickets to support customer request and operational needs.
• Set up, maintain, and update customer contracts.
• Perform a high volume of accurate data entry across multiple systems while maintaining data integrity.
• Handle customer inquiries professionally over the phone and demonstrate strong phone communication skills when assisting customers.
• Uphold the integrity and confidentiality of customer and employee information.
• Collaborate effectively with team members to ensure seamless operations.
• Maintain an understanding of customer agreements and billing procedures.
• Manage data entry in spreadsheets and reports, including installation jobs in the accounting system.
• Demonstrate a commitment to excellent customer service.
• Participate in special projects and complete other duties as assigned.

Education/Qualification:

• High school diploma or equivalent.
• Ability to type at a speed of at least 50 words per minute.
• Strong proofreading skills.
• Proficiency in Microsoft Office Suite or similar software.
• Basic knowledge of office equipment.
• Understanding of clerical procedures and systems, including recordkeeping and filing.
• Ability to work independently and troubleshoot effectively.
• Strong organizational and prioritization skills.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working.

Since 1946, we have been an industry leader with a reputation for putting our customers and our people first.

More About Us We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other.

See Our Offerings We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time.

You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.